Mondays at the tire shop

[joshuajim]

Originally Posted by Aussieguy

just shows how old fashioned they still are in Louisianna


cashiers at a Walmart?

I heard Walmart is closing on Thanksgiving so self checkout customers can have the day off. *🤣

[Qwkynuf]

Originally Posted by Nick Danger

I go to people's houses for engineering and design sales.
My #1 go to line is - "You called me for help. I'm here at your request."

Same here. I go to people's businesses who have bought hundreds of thousands of dollars of industrial equipment from my employer, to teach them how to use it.

Often, they are unhappy with the sales rep when I get there and start to dump on me when I walk in the door.

My version is "I'm sorry you are unhappy. I could leave.....? However my next availability is {date six weeks in the future}".

I fly to all of my engagements, so if I leave - it's going to be a while before I'm back. So far, no one has ever taken me up on it!

[wmtire]

A lady came in here to purchase a tire, as she was a passenger in a vehicle driven by her friend/family. She had the size on her phone for the tire she needed, as she said her tire was "blown out". She said was in a big hurry and wanted to know the wait time. I told her I would start on it right now as soon as she opened the back hatch so I could get the old tire/rim out.

Cue the deer in the headlights expression

If you have read this thread much, you probably already know where this is going....and you would be correct.

She thought tires came with rims.

However, she didn't state that the old rim/tire was discarded anywhere, but she didn't say it wasn't either. She just said she would have to come back.

[Flybob]

Wondering if this is because many people refer to this as a spare tire.

[wmtire]

Originally Posted by Flybob

Wondering if this is because many people refer to this as a spare tire.

I think it's more of the throw away type society we have become. If something gives you a problem, you just replace it.

This applies to computers, phones, tv's, spouses.......

[fipntdot]

Originally Posted by wmtire

I think it's more of the throw away type society we have become. If something gives you a problem, you just replace it.

This applies to computers, phones, tv's, spouses.......

Agree with the throw away nature of things. Of course a lot of this is learned behavior because things have been made such that they are impossible or cost prohibitive to fix even if you wanted to.

[Nick Danger]

Originally Posted by fipntdot

Agree with the throw away nature of things. Of course a lot of this is learned behavior because things have been made such that they are impossible or cost prohibitive to fix even if you wanted to.

I've found that many have no idea how to fix almost anything. A number larger than I expected believe if there isn't a YouTube video of it then it can't be fixed.

[SailorSam20500]

Kind of similar. I was watching a news report that featured a "government official" that got me jacked up. Official admitted there was a problem and was arguing that we need to spend more money and hire more people to handle paperwork that is keeping others from doing their actual job. No mention of going back to the cause of the problem and fixing that...

[wmtire]

Had one customer say out loud what I was thinking about another customer, which I tried not to laugh in front of both of them.

Customer #1 pulled up needing a tire repaired, located in the back of his truck. I had my son get it out and take it in shop to start it.

Customer #2 pulls in beside customer #1 and myself, wanting to know a price on two tires he needed replaced on front of his truck. After I give him a price, he asked if I took checks....which I said no. Told him I take debit cards. He then states he doesn't have his debit card with him, but did have his checkbook. I again tell him no checks, but he could go get his debit card and we could rock-n-roll.

He then changes tunes and says he has a problem with his debit card working.

I am now thinking (probably the same thing ya are reading this), what is really the problem.....when customer #1, standing within earshot of all this, just says it. He smirkingly says "I have a problem with my debit card too when I don't have any money in the bank".

Customer #2 says something under his breath that I didn't quite make out, as I was trying to not laugh. Customer #2 says he will come back later, then gets back in his truck and leaves.

I now start laughing and Customer #1 apologizes to me and says he was joking. He didn't know the other guy would get upset. I assured him that he was probably right, which is really what got customer # 2 in a tizzy.

[Nick Danger]

Originally Posted by wmtire

"I have a problem with my debit card too when I don't have any money in the bank".

My favorite line from customers before I give them a price for their "champagne dreams on a beer budget" is "remember I'm on a fixed income." Like the price I quote is a direct reflection of how much they have in their pocket.

I tell them that my prices are what they are based upon my costs. They are not a reflection of how much money I think you make or have. However, I can create a specific option that will work for you if you want to let me know your budget ahead of time. It's like - Let's cut to what you can afford!

[Nick Danger]

Who puts a crystal chandelier in an outhouse?

[wmtire]

Originally Posted by Nick Danger

Who puts a crystal chandelier in an outhouse?

I have a leg lamp in the window, does that count?

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[NavyLCDR]

Originally Posted by Nick Danger

My favorite line from customers before I give them a price for their "champagne dreams on a beer budget" is "remember I'm on a fixed income."

I'm on a fixed income too - fixed at the amount of profit that I make from selling whatever it is that I am selling.

[Jfkmk]

Originally Posted by wmtire

Had one customer say out loud what I was thinking about another customer, which I tried not to laugh in front of both of them.

Customer #1 pulled up needing a tire repaired, located in the back of his truck. I had my son get it out and take it in shop to start it.

Customer #2 pulls in beside customer #1 and myself, wanting to know a price on two tires he needed replaced on front of his truck. After I give him a price, he asked if I took checks....which I said no. Told him I take debit cards. He then states he doesn't have his debit card with him, but did have his checkbook. I again tell him no checks, but he could go get his debit card and we could rock-n-roll.

He then changes tunes and says he has a problem with his debit card working.

I am now thinking (probably the same thing ya are reading this), what is really the problem.....when customer #1, standing within earshot of all this, just says it. He smirkingly says "I have a problem with my debit card too when I don't have any money in the bank".

Customer #2 says something under his breath that I didn't quite make out, as I was trying to not laugh. Customer #2 says he will come back later, then gets back in his truck and leaves.

I now start laughing and Customer #1 apologizes to me and says he was joking. He didn't know the other guy would get upset. I assured him that he was probably right, which is really what got customer # 2 in a tizzy.

You should hire customer #1 to work the front office.

[mzbrandi]

This thread is about the OP and his Mondays at the tire shop. If I may, I would like to share my day at the tire shop and it was a Monday. I went in my local tire shop ( actually a garage that does a fair business selling tires) to replace the tires on my ‘21 GM dually. The shop is a small Mom & Pop where I live. The town only has 2 stop and 45 mph signs. It is a minimum of 1 hour drive north or south to a big city and tire stores. My first thought was to support the Mom/Pop. The price was $2100 and change. At Discount Tire I could have saved $300, but it would have cost $75 in diesel, and half a day of driving. So I stuck with the local guy. They were quick, but I had to return the next week because they didn’t balance the tires right. Oh, and they only rebalanced the front tires when I said the front end was shimmying. I was told the truck still has a hop-ish (hard to explain) because the tires have 80psi in them. Hmmm….they had 80psi in them when I came in and truck rode correctly. Then about a week after the new tires were installed, I was checking air pressure and found gouges in my rims from the tire changer. Shouldn’t there have been an adapter to not damage the rims? This was my Monday at the tire shop. You can have it.

[wmtire]

Originally Posted by mzbrandi

Attachment 281796

This thread is about the OP and his Mondays at the tire shop. If I may, I would like to share my day at the tire shop and it was a Monday. I went in my local tire shop ( actually a garage that does a fair business selling tires) to replace the tires on my ‘21 GM dually. The shop is a small Mom & Pop where I live. The town only has 2 stop and 45 mph signs. It is a minimum of 1 hour drive north or south to a big city and tire stores. My first thought was to support the Mom/Pop. The price was $2100 and change. At Discount Tire I could have saved $300, but it would have cost $75 in diesel, and half a day of driving. So I stuck with the local guy. They were quick, but I had to return the next week because they didn’t balance the tires right. Oh, and they only rebalanced the front tires when I said the front end was shimmying. I was told the truck still has a hop-ish (hard to explain) because the tires have 80psi in them. Hmmm….they had 80psi in them when I came in and truck rode correctly. Then about a week after the new tires were installed, I was checking air pressure and found gouges in my rims from the tire changer. Shouldn’t there have been an adapter to not damage the rims? This was my Monday at the tire shop. You can have it.

Are the gouges in both rear outside rims?

If so, I will explain what they did wrong. If so, they should have reversed clamped those two wheels on the changer so as to not let the clamp teeth gouge the inside of the wheel. Dually's with aluminum wheels are a beast of their own. Let me know.

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[mzbrandi]

Originally Posted by wmtire

Are the gouges in both rear outside rims?

If so, I will explain what they did wrong. If so, they should have reversed clamped those two wheels on the changer so as to not let the clamp teeth gouge the inside of the wheel. Dually's with aluminum wheels are a beast of their own. Let me know.

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All 6 rims times 4 spots on each rim. Gal at shop thinks you can just buff them out.

Brandi

[wmtire]

Originally Posted by mzbrandi

All 6 rims times 4 spots on each rim. Gal at shop thinks you can just buff them out.

Brandi

The two on front, and the rear two inside wheels, you really cant notice when mounted on the truck. Its going to be the two outside dual wheels that are reversed, Where you can really see the scars from the tire changers clamp teeth.

They coulda shoulda reversed/external clamped these wheels to avoid all this. Sounds like lack of experience and/or training. Hate to hear this happened to you.

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[wildcatter]

Originally Posted by wmtire

I will have to go back and look, but I think we both called each other crazy in our divorce pleadings.

My ex and I called each other crazy, she lost when her friends wrote affidavits for me describing her behavior. No kidding

[Nick Danger]

Originally Posted by wmtire

I have a leg lamp in the window, does that count?Attachment 281793

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Only if it's for historical purposes.