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03-01-2017, 02:16 PM
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#1
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Senior Member
Join Date: Nov 2013
Location: Whereever our Berkshire is Parked!
Posts: 7,082
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Forest River Changes Warranty Policy
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Bob & Anne-Marie [BamaBob & 6 Actual]
| 2017 Berkshire XLT 43A with Ultrasteer Tag | Blue Ox Avail + KarGard II |
| SMI AF-1 Air Brake | 2016 Jeep Cherokee Overland TOAD | Pedego Bikes |
Nights Camped: 2013 - 24 • 2014 - 42 • 2015 - 56 • Jul 2016 - Fulltime •
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03-01-2017, 02:26 PM
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#2
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Senior Member
Join Date: Jan 2012
Posts: 5,424
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Well that's a good sign but now who will dealers put the blame on when they take so long to do a warranty repair
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03-01-2017, 02:27 PM
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#3
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Senior Member
Join Date: Nov 2013
Location: Whereever our Berkshire is Parked!
Posts: 7,082
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Quote:
Originally Posted by dblr
Well that's a good sign but now who will dealers put the blame on when they take so long to do a warranty repair
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Hmmm Had not thought of that...
X2
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Bob & Anne-Marie [BamaBob & 6 Actual]
| 2017 Berkshire XLT 43A with Ultrasteer Tag | Blue Ox Avail + KarGard II |
| SMI AF-1 Air Brake | 2016 Jeep Cherokee Overland TOAD | Pedego Bikes |
Nights Camped: 2013 - 24 • 2014 - 42 • 2015 - 56 • Jul 2016 - Fulltime •
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03-01-2017, 02:46 PM
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#4
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Pickin', Campin', Mason
Join Date: Aug 2015
Location: South Western PA
Posts: 19,144
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Quote:
Originally Posted by BamaBob
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Let's HOPE it is good news!
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2022 Cedar Creek 345IK 5th Wheel•Solar & Inverter•2024 Ford F-Series SCREW•7.3L•4x4•Factory Puck•B&W Companion•TST Tire Monitor w/Repeater•Sinemate 3500w Gen.
F&AM Lodge 358 Somerset, PA - JAFFA Shrine - Altoona, PA
Days Camped ☼ '19=118 ☼ '20=116 ☼ '21=123 ☼ '22=134 ☼ '23=118☼ '24=90
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03-01-2017, 02:47 PM
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#5
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Senior Member
Join Date: May 2016
Location: Farmer
Posts: 4,988
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Quote:
Originally Posted by 5picker
Let's HOPE it is good news!
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X2
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2016 Coachmen Apex 250RLS Ultra Light 2023 Ram 2500 Big Horn Sport 3.73
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03-01-2017, 02:47 PM
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#6
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Who Dares, Wins
Join Date: May 2012
Location: Chester County, PA
Posts: 7,063
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Maybe the next step will be to get rid of the dealers refusing to make repairs on trailers under warranty unless they were bought there.. With the RV industry booming they need to make sure they stand out above the rest to rise above the other 50 RV makers out there.
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Pat, Jen, Heather & Sapphire, the head mouser.
2015 Chevy HD D-Max
2022 Impression 315MB
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03-01-2017, 03:22 PM
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#7
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Senior Member
Join Date: May 2016
Posts: 1,363
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Quote:
Originally Posted by doc73
Maybe the next step will be to get rid of the dealers refusing to make repairs on trailers under warranty unless they were bought there.. With the RV industry booming they need to make sure they stand out above the rest to rise above the other 50 RV makers out there.
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With the industry booming there is no incentive to change anything. Until people stop buying, no change will come.
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03-01-2017, 04:05 PM
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#8
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Who Dares, Wins
Join Date: May 2012
Location: Chester County, PA
Posts: 7,063
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Quote:
Originally Posted by 325BH
With the industry booming there is no incentive to change anything. Until people stop buying, no change will come.
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Not necessarily. By your logic they should not have changed the warranty procedure, since there is not reason as they are selling like hot cakes.
With the boom mean EVRYONE makes an RV. These companies need to keep buying up the small guys but they also need to make sure they stand out. They all pretty much make the same layouts in just about all price points so what is left to make themselves shine? Correct the terrible service they fail to provide to the end user after the sale.
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Pat, Jen, Heather & Sapphire, the head mouser.
2015 Chevy HD D-Max
2022 Impression 315MB
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03-01-2017, 05:04 PM
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#9
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Senior Member
Join Date: May 2016
Posts: 1,363
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Quote:
Originally Posted by doc73
Not necessarily. By your logic they should not have changed the warranty procedure, since there is not reason as they are selling like hot cakes.
With the boom mean EVRYONE makes an RV. These companies need to keep buying up the small guys but they also need to make sure they stand out. They all pretty much make the same layouts in just about all price points so what is left to make themselves shine? Correct the terrible service they fail to provide to the end user after the sale.
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You're assuming the reason cited for the change in procedure is the real reason.
I would bet money the real reason has more to do with benefiting FR and not customers. I'm sure the bean counters figured it saves FR a ton of money by relieving pressure off of them to supply warranty parts. While this might seem like a positive to warranty claims, I'm sure the intent was for FR.
Wonder how warranty claims will work on previously warranted items that are no longer FR parts? Which raises a question: what parts are "FR" parts? Maybe I'm not understanding this 100%...
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03-01-2017, 05:07 PM
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#10
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Senior Member
Join Date: Jun 2013
Location: Between Pickles Gap and Toad Suck, AR
Posts: 6,070
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Sounds great. FR is willing to accept other market parts, pay the going price, and live with it.
No legal way they can do that and then turn around and say "No warranty, that's not the right part".
Sounds positive. If there's a negative, I'm missing it.
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"Next to prayer, fishing is the most personal relationship of man" Herbert Hoover
"American by Birth, Southern by the Grace of God"Lewis Grizzard
FROG AR-0019-242
2016 GMC Denali 3500Dually--2017 CC 36CKTS
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03-01-2017, 05:10 PM
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#11
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Senior Member
Join Date: Jan 2012
Location: Western New York
Posts: 1,331
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Quote:
Originally Posted by dblr
Well that's a good sign but now who will dealers put the blame on when they take so long to do a warranty repair
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The owners for breaking it.
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2014 Coachmen Pursuit 31BDP
2016 Ford C-Max Energi
1987 Chrysler LeBaron Convertible
FROG Member
FMCA Member #F438633 - Good Sam Life Member
Coachmens Owners Group Member
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03-01-2017, 05:31 PM
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#12
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Who Dares, Wins
Join Date: May 2012
Location: Chester County, PA
Posts: 7,063
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Quote:
Originally Posted by 325BH
You're assuming the reason cited for the change in procedure is the real reason.
I would bet money the real reason has more to do with benefiting FR and not customers. I'm sure the bean counters figured it saves FR a ton of money by relieving pressure off of them to supply warranty parts. While this might seem like a positive to warranty claims, I'm sure the intent was for FR.
Wonder how warranty claims will work on previously warranted items that are no longer FR parts? Which raises a question: what parts are "FR" parts? Maybe I'm not understanding this 100%...
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I agree it is all about the Benjamin's... By having the dealer go to 3rd parties means they can use that new cabinet in a new 20,000 trailer not to fix your broken trailer. If demand IS as high as it is then they man also not HAVE spare stuff lying around for repairs.
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Pat, Jen, Heather & Sapphire, the head mouser.
2015 Chevy HD D-Max
2022 Impression 315MB
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03-01-2017, 05:53 PM
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#13
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Senior Member
Join Date: Apr 2013
Location: Central New York
Posts: 1,165
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Quote:
Originally Posted by 325BH
I would bet money the real reason has more to do with benefiting FR and not customers. I'm sure the bean counters figured it saves FR a ton of money by relieving pressure off of them to supply warranty parts. While this might seem like a positive to warranty claims, I'm sure the intent was for FR.
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Exactly. I'm sure FR caps what price they will pay for each part. Dealers can't buy whatever they need at any price and get reimbursed.
Small dollar items that FR has to buy, stock, manage, and ship out for warranty repairs probably end up having more overhead & shipping costs on them than the value of the part itself.
If FR can push the sourcing of those items back to the dealers, it probably saves FR money and it certainly saves them time and effort to manage the process.
The fact that the customer may get their repair done quicker is probably more of a side effect than the driving reason for it.
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2022 Columbus 379MBC (Previous 2013 Rockwood Roo 23 IKSS)
2023 F-350 (Previous 2017 F250, 2005 F-150)
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03-01-2017, 07:01 PM
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#14
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Senior Member
Join Date: Feb 2015
Location: Southern, IL
Posts: 3,272
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I think a lot of you guys have hit on the issues.
I have been noticing for awhile that any product manufacturer can get you a replacement quicker and cheaper than dealing with the "Let me look at it first or Send it back to me first" attitude.
It still costs the same to R&R a part after all of the blood letting is done.
The difference in parts savings/cost benefit, goes to the reputation/sales of the "general" manufacturers goods.
IMHO, it could come down to the manufacturer policing the dealer that may be offering a covered repair when it should not have been covered and speeding the consumer to a resolution that could be days to months faster than it is now.
Every horror story I have read about slow repair was always attributed "by the manufacturer" to the dealer who was waiting to gather enough orders to cover shipping. Does the dealer have to ship said broken parts back or wait until the manufacturer says "no need"? To what avail, maybe they need to?
The manufacturer can save money regardless of who pays shipping either way and make it up in reputation/sales. To me it means that the dealers will have to be looked at and the dealers will have to think about selling bad products. If this became true then they both will be calling out the third party suppliers on their fails.
We all know there is money to be made here and with the explosive growth in this industry, to a dealer, what you sell is could mean a lot.
I just hope that it gets worked out in my lifetime.
It also might be cool to think that your unit resale could be worth more than a donation to charity.
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Bob & Michelle
2016 Ford F-250 Lariat 4x4
2017 Flagstaff Super Lite 526RLWS
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