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Old 09-09-2020, 07:26 AM   #1
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Frustrated with Forest River

Hoping to get some advice here. I bought a 2019 FR Forester last September, through Lazy Days at the villages. The rv had some AC issues, water leaks, especially after raining, and some minor flaws. The rv was taken in for repairs in January, and “everything was fixed and or corrected”. There was mold in the ac ceiling area, that was painted over with “kilz”. A few months later, there was leaking again from the ac ceiling vent, again after a rain storm. When I removed the cover, there was much more mold than previously noted. The rv was taken back to lazy days on July 26, where it has been since then. I have had several email communications with the service department and due to the amount of mold involved in the RV, I contacted the warranty division of FR, but they never answered my email. I was then referred to someone else at FR, who has authorized this repair and it was decided that it needs to be taken to the manufacturer. My concern is that the rv may be extensively damaged with mold, extending through the ceiling, styrofoam and wood supports seen in the ac vent area. They have stated that the water intrusion was found and supposedly repaired. What needs to get fixed now, is the mold infiltration. What else should I be concerned with? Should I be doing anything else? Any advice is appreciated. Thank you
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Old 09-09-2020, 01:24 PM   #2
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Quote:
Originally Posted by Nobo200 View Post
Hoping to get some advice here. I bought a 2019 FR Forester last September, through Lazy Days at the villages. The rv had some AC issues, water leaks, especially after raining, and some minor flaws. The rv was taken in for repairs in January, and “everything was fixed and or corrected”. There was mold in the ac ceiling area, that was painted over with “kilz”. A few months later, there was leaking again from the ac ceiling vent, again after a rain storm. When I removed the cover, there was much more mold than previously noted. The rv was taken back to lazy days on July 26, where it has been since then. I have had several email communications with the service department and due to the amount of mold involved in the RV, I contacted the warranty division of FR, but they never answered my email. I was then referred to someone else at FR, who has authorized this repair and it was decided that it needs to be taken to the manufacturer. My concern is that the rv may be extensively damaged with mold, extending through the ceiling, styrofoam and wood supports seen in the ac vent area. They have stated that the water intrusion was found and supposedly repaired. What needs to get fixed now, is the mold infiltration. What else should I be concerned with? Should I be doing anything else? Any advice is appreciated. Thank you
The best thing is that they are willing to fix it at the factory. Everyone that has posted about their experiences with this type of situation, has been very pleased with the outcome. Most actually get free upgrades also.
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Old 09-09-2020, 01:37 PM   #3
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X2.. Not yet read about anyone being disappointed by the factory doing repairs. Most rave about the service. You will get better work from factory than at dealer. Good luck.
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Old 09-09-2020, 02:07 PM   #4
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X3 on most of the post I've read over the years.
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Old 09-10-2020, 12:23 PM   #5
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I believe you could request that a mold survey be done... that is using pressurized air directed into a sampling device that there could be a determination made as to how much if any mold is in the "system".

I'm sure with a google search such testing experts can be found to suit your needs. Mold is taken care of in homes and after testing and remediation those homes are livable again.

I would bet the factory repair will take care of all the issues you have with mold.

good luck
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Old 09-10-2020, 12:33 PM   #6
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Dealers VS Factory

I Had DSI issues with our 2019 Chaparral. Took it to a dealer for warranty work and they let it sit for over a month in May. Finally I contacted FR in Indiana and they were very good, even sent ME the circuit board to replace myself. I agree, best to deal with FR directly.
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Old 09-10-2020, 12:54 PM   #7
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look up john jones at forest river . he go my repairs in question on tract
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Old 09-10-2020, 01:19 PM   #8
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As others have mentioned. If it goes back to the factory the roof will likely be replaced vs just repaired. I have never seen anyone post that they were unhappy about a factory repair.
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Old 09-27-2020, 10:15 AM   #9
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Follow up

Thank you for all of your responses. As an update, the unit is now in Indiana and is scheduled to have the roof replaced. I was told it would be placed in a rain bay and thoroughly checked for water intrusion. Will keep you posted
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Old 09-27-2020, 10:54 AM   #10
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Good luck with the repairs. After 18 months of trying to get my dealer to properly repair a slide issue I had on my 2018 3011 DS I finally got in touch with the warranty manager at FR and agreed to send mine back to the factory to have corrected. Not only did they arrange for the MH to be picked up and brought back to my house but also had me list any other concerns I had on the MH. Only took a month to drive it out, repair, and bring back. My MH had spent 26 weeks on the dealer lot trying to be repaired the previous year so this timeframe was very quick in my opinion, plus it was there in Feb 2020 so not during camping season where I live. They repaired all of the 5 items I listed before sending it and another 12 Items they found on their inspection. So I was extremely satisfied with the factory work. I would never hesitate to return a unit to the factory again. Hope you get equal treatment from FR.
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Old 09-27-2020, 09:09 PM   #11
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Thank you for sharing your experience. Hopefully mine goes as well as yours.
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