Originally Posted by 007matman
My biggest complaint is tread life and uneven tire wear.
Getting a recall and my tires replaced for free would make me happy though.
My truck has been to 3 different shops and they all blame the same thing.. the tires.
BTW.. the recall info is on their website.
Poor tread life might be a tire related problem but when coupled with the complaint "uneven tire wear" it's almost always related to alignment.
All to many shops, repair or tire, will blame the tires when they don't understand Wheel Alignment. It's all to common for the customer's car to be put on the alignment rack, angles adjusted to whatever is considered "manufacturer's spec's" and nobody bothered to look at how the existing (or old tires if aligned at time of replacement) tires were wearing.
A good alignment technician will observe wear patterns on tires BEFORE aligning and then apply the necessary adjustments to the existing alignment angles.
It's nice to get a fancy print out showing all alignment angles are "in the green" but there's a reason that the manufacturers allow a tolerance. Did you take your truck in fully loaded the way you drive? Did you take it in with the trailer attached? All those things affect the alignment angles and can cause tire wear.
A term that surfaced in the industry about 1980 is "Tailoring". Old-Time alignment techs did this all the time, making slight adjustments to the spec so the wear patterns on tires were mitigated. The new generation of "Tire Shop Alignment Computer Operators" don't bother as the manager is always shouting at them to hurry up they have another vehicle waiting.
When the problem continues, the tires are blamed. Same for wheel balancing. After balancing on the machine a few times, "it's got to be the tire". Some times it is and sometimes they just don't want to break the tire down and see if it has a quart of water, gravel, or even leftover pieces of a TPMS installation inside.
Also, for years and years people used to think that alignment wasn't a problem on rear drive axles. Starting in the mid-late 70's four wheel alignment systems opened up a lot of eyes. Problem was the solution required more specialized equipment and trained technicians (which cost more money) and the only cure offered in many cases was a complete axle housing replacement.
As for going to three shops that just blamed the tires, I'd say you may not have been to the RIGHT shop.
Me? I prefer to take my tire wear issues to a shop that specializes in Alignment. After 15 years under contract with an equipment manufacturer followed by 17 with a Tire Company I learned where to go.
I also prefer smaller, independent, tire shops to purchase my tires. More customer oriented and more focused on how well they can do a job, not how fast. I like shops where the owner is there every day. To him customers are his business. Shops with absentee owners, run by managers, don't have the same level of care.