Reply
 
Thread Tools Display Modes
Old 12-17-2015, 06:46 PM   #1
Member
 
Join Date: Feb 2014
Location: Garden Grove CA
Posts: 60
Lippert Issues Recall for Steps

The RV Daily Report has an article that Lippert is recalling steps. You can access the article at rvdailyreport.com


I filed a complaint with the NHTSA, sent them the sheared off bolt and I talked with one of their representatives.

The process works!
__________________

nicholsonv is offline   Reply With Quote
Old 12-17-2015, 06:54 PM   #2
I Break Everything
 
mikel68's Avatar
 
Join Date: Feb 2015
Location: Lampasas, TX
Posts: 496
Is this the recall you're referring to?

Lippert components, inc. (lippert) is recalling certain coachstep double and triple electric steps manufactured may 25, 2007, to december 18, 2014.

Thanks,

MK
__________________

__________________

2015 Georgetown Forest River 351DS Class A
2008 Keystone Cougar 293SAB 5th Wheel
2007 Jay Flight 30.5RLS 5th Wheel
2006 Jay Flight 29BHS TT
mikel68 is offline   Reply With Quote
Old 12-17-2015, 06:59 PM   #3
Senior Member
 
fonzie's Avatar
 
Join Date: Sep 2010
Location: Eastern Ontario
Posts: 3,899
http://www-odi.nhtsa.dot.gov/acms/cs...5E078-7615.PDF
__________________
Fonzie
2011 Rockwood 8319SS with ProPride 3P hitch/GoodYear Marathons/TST TPMS 507
2008 F250 Lariat CC SB 6.8L V10 4.10 axle ratio (NITTO TERRA GRAPLER G2 LT275/65R20E)
Yamaha 3000iseb generator:Progressive Ind. EMS-HW30C : Eastern Ontario
Nights Camped:2012(36) 2013 (17) 2014 (18) 2015 (18) 2016 (36) 2017 (32) 2018 (42)
fonzie is online now   Reply With Quote
Old 12-17-2015, 07:01 PM   #4
Member
 
Join Date: Feb 2014
Location: Garden Grove CA
Posts: 60
Quote:
Originally Posted by mikel68 View Post
Is this the recall you're referring to?

Lippert components, inc. (lippert) is recalling certain coachstep double and triple electric steps manufactured may 25, 2007, to december 18, 2014.

Thanks,

MK
Text from press release:
TRAVERSE CITY, Mich. — Lippert Components has notified Stromberg Carlson of its intent to recall an electric coach step product that passed through Stromberg Carlson Products.

“While Stromberg Carlson made no changes to the product, we must make you aware of Lippert Components’ recall in expectation that the end user will be able to address and resolve any problems or concerns related to this Lippert Components electric coach step product recall directly with Lippert Components,” said Robert Brammer, president of Stromberg Carlson.

According to the National Highway Traffic Safety Administration, Lippert Components will recall 47,340 steps. A potential structural fracture of the center bolt of the fan gear assembly may cause the fan gear assembly to disengage from the steps.

If the center bolt of the fan gear assembly fractures, the fan gear assembly may disengage from the steps making the steps unstable possibly causing a person to fall and resulting in injury, NHTSA reported.

The bolt may fracture from stress on the bolt caused by misuse of the steps, overloading, collision or other outside influences. Steps do not fully retract under the motorized recreation vehicle or there could be no warning prior to the bolt fracture, the recall notice indicated.

For more information on Lippert Components’ NHTSA Safety Recall 15E-078, coach step double step recall repair instructions and coach step triple step recall repair instructions, click here.

For recall related questions, requests for additional recall information, or recall-related repair parts, contact Lippert Components customer service department at 574.537.8900 or email warranty@lci1.com.

Lippert Components will directly coordinate with consumers or their dealers regarding the shipment of repair kits and payment of labor charges.

SOURCE: Stromberg Carlson press release
nicholsonv is offline   Reply With Quote
Old 12-17-2015, 08:54 PM   #5
Senior Member
 
Join Date: Jan 2012
Location: Western New York
Posts: 1,328
Our steps were replaced in August because of binding and noise.
__________________
2014 Coachmen Pursuit 31BDP
2016 Ford C-Max Energi
1987 Chrysler LeBaron Convertible
FROG Member
FMCA Member #F438633 - Good Sam Life Member
Coachmens Owners Group Member
ResQfrog is offline   Reply With Quote
Old 12-17-2015, 09:51 PM   #6
Member
 
Join Date: Apr 2012
Posts: 89
I talk to Lippert last week about the steps, ask about a recall. I had bolts brake on mine. I replace the broken bolts with grade 8 3/8 inch bolts.Went and got bolts today to replace all of them.
manvel is offline   Reply With Quote
Old 12-17-2015, 10:09 PM   #7
Phat Phrog Stunt Team
 
AquaMan's Avatar
 
Join Date: Apr 2012
Location: Tipp City, OH
Posts: 7,149
Just wondering, what years does this affect? Is this something that is happening on new units or older units?
__________________
2016 Georgetown 364TS
2017 Jeep Rubicon Recon toad
Nights Camped 2019 - 17
AquaMan is offline   Reply With Quote
Old 12-17-2015, 10:26 PM   #8
Senior Member
 
Join Date: May 2013
Location: Whitehouse, Texas
Posts: 1,071
Lippert Issues Recall for Steps

As
__________________
2013 Georgetown XL 378
2008 Honda CR-V
wrapperman is offline   Reply With Quote
Old 12-17-2015, 11:13 PM   #9
Senior Member
 
Iggy's Avatar
 
Join Date: Jul 2010
Location: Desert SW - Arizona
Posts: 7,186
It effects double and triple motorized steps built between
May 25, 2007 and Dec 18, 2014
Lippert believes that more than 47,000 sets of steps require attention

Information provided to contact Lippert

For recall related questions, requests for additional recall information, or recall-related repair parts, contact Lippert Components customer service department at 574.537.8900
or
email warranty@lci1.com.


This should generate some answers quickly.
__________________
2012 Georgetown XL - 378TS 73K miles
Life is a journey, not a destination

Iggy is offline   Reply With Quote
Old 12-18-2015, 05:52 PM   #10
2003 Georgetown 325
 
Join Date: Jan 2014
Location: Ocala, FL
Posts: 108
I have a 2003 and am always replacing sheered bolts in the steps. I think the problem goes farther back than they are admitting
reddiver is offline   Reply With Quote
Old 12-18-2015, 06:03 PM   #11
Member
 
Join Date: Jun 2011
Posts: 40
We have a 2005 with the same problem.
ckbdk is offline   Reply With Quote
Old 12-19-2015, 12:46 PM   #12
Junior Member
 
Join Date: Mar 2015
Location: East Patchogue, Long Island, NY
Posts: 28
My 2013, 378 Georgetown GT's steps just broke 10 days ago. The end on the shear bolt is welded onto the gear fin. It looks like a pain in the butt to get the threaded bolt out with the end welded. Have to grind down the weld..then drill the broken bold out.
Looks like the gear fin bracket is twisted and may have to be replaced.
Its not just removing/replacing a simple bolt.
Thanks for the bringing this information to the forum.
hugospro is offline   Reply With Quote
Old 12-19-2015, 04:18 PM   #13
Senior Member
 
Join Date: May 2013
Location: Whitehouse, Texas
Posts: 1,071
Lippert Issues Recall for Steps

Hugospro, contact lippert warranty department and tell them your issue. They will ship you a new set of steps (no charge) and pay you or a repair facility to install them. They are easy to work with.
__________________
2013 Georgetown XL 378
2008 Honda CR-V
wrapperman is offline   Reply With Quote
Old 12-20-2015, 07:51 AM   #14
Senior Member
 
SternHappens's Avatar
 
Join Date: Feb 2015
Location: Seymour, TN
Posts: 225
Aquaman, we also have a 2014 364TS and recently had the step replaced under warranty. The issue we were having is the left side of the step was real spongy while the right side held pretty firm, cause an off balance feel and we almost had a mishap with an elderly friend trying to get up the stairs.
__________________
2015 Georgetown 364TS, '05 TJ flat, or '14 Fiesta 5 spd w/Tandem Tow Dolly HDXL 8x10, & EZGO Customized Cart
Days Out '17-25{Days in Shop 141}; '16-59; '15-56.
2011 Flagstaff V-Lite 30WFKS '14-24, '13-33, '12-36, '11-29, '10-23.

SternHappens is offline   Reply With Quote
Old 12-20-2015, 08:30 AM   #15
Junior Member
 
Join Date: Apr 2015
Location: SC
Posts: 29
I talked to Lippert Friday about the recall and was told that they were in the process of producing replacement bolt and bracket for the gear drive only-- no wholesale complete step system replacement.
surcy is offline   Reply With Quote
Old 12-20-2015, 12:29 PM   #16
Senior Member
 
Dijoeboss's Avatar
 
Join Date: May 2013
Posts: 448
Lippert Issues Recall for Steps

I just had my COMPLETE 3 step POS step asy replaced for FREE at my local Rv repair center after contacting Lippert, I have a 2013 XL and it cost me nothing to have the asy replaced. Highly recommend contacting LCI about your steps if it doesn't fall into the recall.


2013 Georgetown XL 350
Bunkhouse
2002 F250 4X4 CC
2012 Jeep Liberty
Dijoeboss is offline   Reply With Quote
Old 12-20-2015, 07:39 PM   #17
Junior Member
 
Join Date: Apr 2015
Location: SC
Posts: 29
Actually, my step assy. is included in the recall.

I had earlier issues with my slides not working and eventually Lippert replaced the control module and wiring harness at no charge. I did find out that it depends on the representative you are dealing with as to the action that will be taken by Lippert.

Unfortunately, the rep I was dealing with on the steps was one that I had issues when dealing with the slides.

As with the slide issue, I have not given up, but will follow up with another rep.
Just wanted to give info on my initial contact.
surcy is offline   Reply With Quote
Old 12-21-2015, 04:16 PM   #18
Senior Member
 
Join Date: Mar 2011
Location: Ontario
Posts: 411
Send a message via Skype™ to Falcon35
Quote:
Originally Posted by nicholsonv View Post
The RV Daily Report has an article that Lippert is recalling steps. You can access the article at rvdailyreport.com


I filed a complaint with the NHTSA, sent them the sheared off bolt and I talked with one of their representatives.

The process works!
I got an email from Good Sam today telling me about the recall. I had mine done at the Frog rally a few years ago.
Falcon35 is offline   Reply With Quote
Old 12-21-2015, 04:50 PM   #19
Senior Member
 
Join Date: Mar 2011
Location: Ontario
Posts: 411
Send a message via Skype™ to Falcon35
Quote:
Originally Posted by Falcon35 View Post
I got an email from Good Sam today telling me about the recall. I had mine done at the Frog rally a few years ago.
This is a copy of the email.

An NHTSA Recall was found for your vehicle.


NHTSA Campaign ID: 15V798000

Manufacturer: Forest River, Inc.
Model Year: 2012
Make: FOREST RIVER
Model: GEORGETOWN
Recall Date: 20151125
Component: EQUIPMENT:RECREATIONAL VEHICLE

Potential # of
Units Affected: 9687

Summary:

Forest River, Inc. (Forest River) is recalling certain 2014 FR3, 2009 Forest River Encore, Sportscoach Elite, and Aurora, 2008-2009 Cruise Master, 2012-2015 Aviator, 2007-2014 Georgetown, 2007-2009 Legend, 2008-2012 Ridgeview, 2008-2014 Cross Country, 2010-2014 Coachmen Encounter, 2009-2014 Pathfinder, Solera, Mirada, Prism, and Pursuit motorhomes. The affected vehicles are equipped with certain Lippert-brand Coachstep Double and Triple Electric Steps. These steps use a bolt to attach the fan gear assembly to the steps. This bolt may fracture allowing the fan gear to disengage from the steps. As a result, the steps may not remain in the expected position and may be unstable.

Consequence:

Unstable entry and exit steps increase the risk of injury.

Remedy:

Forest River will notify owners and dealers will install a retainer bracket to reinforce the operating mechanism, free of charge. The recall is expected to begin on January 19, 2016. Owners may contact Forest River customer service number at 1-574-389-4600. Forest River''s number for this recall is 51-11102015-0109. Or owners can contact Lippert Components at 1-574-537-8900.
__________________
2012 Georgetown 378TS Fire Mist
2008 Honda Fit
ReadyBrake™ Surge Brake System integrated with ReadyBrute™ Elite RV Tow Bar
Protect-A-Tow
Falcon35 is offline   Reply With Quote
Old 12-21-2015, 05:11 PM   #20
Senior Member
 
captnrick3's Avatar
 
Join Date: Feb 2015
Location: Lake Havasu City, AZ
Posts: 576
Quote:
Originally Posted by wrapperman View Post
Hugospro, contact lippert warranty department and tell them your issue. They will ship you a new set of steps (no charge) and pay you or a repair facility to install them. They are easy to work with.
I had the same thing happen to my Legacy a while back, you are right, Lippert was a breeze to work with. Steps were shipped to a local repair shop and they replaced with a redesigned version, was pretty simple.
__________________

__________________
2015 Legacy 340KP
2012 Wrangler Sport
captnrick3 is offline   Reply With Quote
Reply

Tags
recall

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are Off



» Featured Campgrounds

Reviews provided by

Disclaimer:

This website is not affiliated with or endorsed by Forest River, Inc. or any of its affiliates. This is an independent, unofficial site.



All times are GMT -5. The time now is 03:12 PM.


×