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10-04-2018, 02:27 PM
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#1
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Member
Join Date: Apr 2017
Posts: 56
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NEW CAMPER ISSUES - LEMON 233S need advice!
We bought our Shamrock 233s new in June 2017 and it had issues wit bent bend hinges since day one which I emailed to forest river but did not send it in until later in my year warrantee so we could get any other issues that pop up taken care of.
Fast forward to May 2018, we returned from a 3000 mile trip to find that our entry steps were falling off because the whole door side wall of the camper was sagging and had bent the paper thin outriggers that hold up the wall and had even broken one.
I promptly alerted Forest river and provided pictures that day which was luckily 1 day before the 1-year bumper to bumper expired.
Forest River assured me that these repairs would be covered and they would repair the unit.
They then waffled back and forth with the dealer and decided to not bring the unit back to the factory and have the dealer complete the repair
THAT WAS IN JUNE ....ITS NOW OCTOBER
My camper was finally admitted to service at the end of August and repairs are not going well....
-They removed my steps and skirting to jack up the wall and raise it from the frame
-Then welded a new improperly sized outrigger to replace the broken one.....since the new outrigger was too short they had to weld additional tabs of metal to bridge the gap to the frame.
- The wall was not raised back to factory level and the new outrigger has already been pushed down by the wall.
These are just my preliminary findings and have not accepted the unit back from the dealer as the work is not complete...
I'm really upset by the delays and the repairs to date and any recommendations as to what steps I should take next are greatly appreciated
Thanks!
__________________
2017 F150 EB SCRW
2018 Shamrock 233S
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10-04-2018, 03:41 PM
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#2
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Senior Member
Join Date: Apr 2016
Location: Port Charlotte Fl/Hinsdale Ma
Posts: 4,823
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Very unacceptable. Send pics to Forrest River along with a polite sternly worded complaint. Go to the dealer and demand to see the owner. Not just some flunky service agent employee.
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10-04-2018, 06:18 PM
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#3
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Senior Member
Join Date: May 2015
Posts: 1,397
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That looks like they found their worst welder to make the repair. I can't tell from the photos, but if the outer wall has not been jacked and fixed to the frame, no improvement has been made.
__________________
--2005 F350 Superduty Crewcab, 6.0, 4wd, short bed, 3.73 gears;
--2016 Montana 3711FL, 40'
--2014 Wildcat 327CK, 38' SOLD
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10-04-2018, 08:15 PM
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#4
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Member
Join Date: Apr 2017
Posts: 56
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Yep, the wall is still below the frame even with the need outrigger...the issue has not been fixed by this "repair"
I emailed these photos to Forest River yesterday but they have been poor at responding lately.
Guess I need to forward this to Warren Buffet...
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10-05-2018, 12:40 PM
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#5
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Senior Member
Join Date: Sep 2011
Location: In a big child free home - except for me
Posts: 1,682
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Quote:
Originally Posted by dodr33
Yep, the wall is still below the frame even with the need outrigger...the issue has not been fixed by this "repair"
I emailed these photos to Forest River yesterday but they have been poor at responding lately.
Guess I need to forward this to Warren Buffet...
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we had a FR hunk of junk in 2016/2017 and after 75+ emails to their dealership then the warranty supervisor at FR and then finally up the food chain we traded the sway behind unit after sleeping in it 5 nights.
No more FR stuff for us. they all have issues but when no one responds to them it is worse.
the repairs definitely in your case are not worthy of them applying a warranty issue repaired tag on it for sure.
__________________
TV 2018 Ford F250, hauling a 2018 KZ 331 TH 12 Sportster 5th wheel, packing a 2015 CF MOTO 800 U-Force SXS
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10-05-2018, 01:38 PM
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#6
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Senior Member
Join Date: Jul 2012
Location: Orange Texas
Posts: 790
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Quote:
Originally Posted by dodr33
Guess I need to forward this to Warren Buffet...
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Good ;luck with that. He couldn't care less.
I wish you luck in repairs.
__________________
2013 Crusader 330 MKS
2013 Chevrolet Silverado LT 2500 D/A
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10-05-2018, 01:43 PM
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#7
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Senior Member
Join Date: Sep 2015
Posts: 577
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I would contact FR and agree with them to take the camper back to the factory.
The dealer already show what they are capable off...
__________________
2018 F150 XLT V8 HDPP
2018 Rockwood 2909WS
" Life is simpler when you plow around the stump..."
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10-05-2018, 03:30 PM
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#8
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Senior Member
Join Date: Dec 2015
Location: Eastern NC
Posts: 3,963
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Quote:
Originally Posted by Tiggerdad
Good ;luck with that. He couldn't care less.
I wish you luck in repairs.
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If you have BRK stock ~ preferably A shares catch Charlie at the annual meeting OR the FR guy. Buffet will tell you he has no sh!ts to give.
__________________
2022 Montana 3855 BR
2019 F350 6.7 4X4 LB Dually
Edgewater 205 EX 150 Yamaha
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10-05-2018, 03:37 PM
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#9
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Senior Member
Join Date: Sep 2016
Location: Port Richey Florida
Posts: 640
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I being a certified welder, making Race Car chassis for NHRA/IHRA CARS, I can tell you that it appears whoever welded that mess didn’t ever remove the paint and prep it before attempting to weld. Another example of dealership incompetence. I’d be calling FR every hour on the hour till this is resolved.
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10-10-2018, 08:52 AM
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#10
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Member
Join Date: Oct 2016
Location: Wellsburg, WV
Posts: 88
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Quote:
Originally Posted by Decon Blue
I being a certified welder, making Race Car chassis for NHRA/IHRA CARS, I can tell you that it appears whoever welded that mess didn’t ever remove the paint and prep it before attempting to weld. Another example of dealership incompetence. I’d be calling FR every hour on the hour till this is resolved.
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AMEN to that... you need to become a pain in their ASS... do not relent until you are fully satisfied. Either repair the camper properly, or you want a new one which you will inspect with a fine tooth comb before taking possession.
__________________
2013 Palomino Stampede 23S HTT
2015 Dodge Ram 1500 6" lift rolling on 35's
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11-14-2018, 11:54 PM
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#11
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Member
Join Date: Apr 2017
Posts: 56
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*UPDATE*
After weeks of calls and emails to FR I finally have approval for return to the factory for the repair!
My camper is now back in central Indiana .... fingers crossed 🤞
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11-15-2018, 09:45 AM
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#12
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Phat Phrog Stunt Crew
Join Date: May 2012
Location: Upper Penisula Michigan / Arizona
Posts: 2,767
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I would guess your in good hands at the factory. I had mine back to the factory to fix cracks in the side walls. They replaced both side walls front to back, replaced the front cap due to fading, roof vent cover, new awning, leaking wheel, kitchen range (maybe a recall) all in a month. All the work looked factory fresh like it never happened. These are the pros with all the original parts and knowledge to fix it right.
ps It was just out of the warranty period and done as a "Good Will fix" with no cost to us.
__________________
Ed & Ruthann / Toby and Tucker
2014 GMC Sierra Crewcab 2500 Duramax
2014 Wildcat 327ck
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11-15-2018, 09:57 AM
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#13
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Senior Member
Join Date: Apr 2016
Location: Port Charlotte Fl/Hinsdale Ma
Posts: 4,823
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11-15-2018, 12:13 PM
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#14
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Phat Phrog Stunt Crew
Join Date: May 2012
Location: Upper Penisula Michigan / Arizona
Posts: 2,767
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I've been to two RV factory tours and saw how things are put together. They are assembled quickly to keep the cost down to give you Cadillac for a Chevy price. When shortcuts are done, sometimes it's the wrong decision. But when they go back to the factory they come back right. In my case the Wildcat 327ck has a bad design in the walls and re-engineered the wall / replaced it. A lot of the 2013-2014 models this problem. They made a error and manned up to correct it.
__________________
Ed & Ruthann / Toby and Tucker
2014 GMC Sierra Crewcab 2500 Duramax
2014 Wildcat 327ck
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01-28-2019, 02:46 PM
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#15
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Member
Join Date: Apr 2017
Posts: 56
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Factory repair result!
We'll, the camper came home a little before Christmas and I wanted to take some time to shake things out before I posted the result.
Overall our unit was at the factory less than 6 weeks and Forest River went ABOVE AND BEYOND on the repairs they made on our camper!
Not only did they have Lippert fix our frame outrigger issue "correctly" but they also went though the entire unit with a fine toothed comb and fixed every possible issue they could find...down to even resealing the front roof seam and performing a full PDI.
We are very happy so far and pleased with Forest River taking the time to make sure everything was right!
__________________
2017 F150 EB SCRW
2018 Shamrock 233S
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01-28-2019, 03:14 PM
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#16
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Site Team
Join Date: Jan 2007
Location: Goodyear, Arizona
Posts: 33,845
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Quote:
Originally Posted by dodr33
We'll, the camper came home a little before Christmas and I wanted to take some time to shake things out before I posted the result.
Overall our unit was at the factory less than 6 weeks and Forest River went ABOVE AND BEYOND on the repairs they made on our camper!
Not only did they have Lippert fix our frame outrigger issue "correctly" but they also went though the entire unit with a fine toothed comb and fixed every possible issue they could find...down to even resealing the front roof seam and performing a full PDI.
We are very happy so far and pleased with Forest River taking the time to make sure everything was right!
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Nearly everyone, who has their FR RV sent back to the factory, is more than pleased with the results. And they usually get some extra perks done.
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
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