yeah - not able to see any pics. since you say everything works, i am thinking you have an electric lift and you are able to raise the roof? you will not have both a manual and electric lift system so it sounds like somebody may have swapped out the manual winch and installed the electric one. There is usually an manual over-ride if the electric motor craps out - try to find the lift motor model number and then check on the internet to see if you can locate the manual for it.
HTT: "EscapeII" 2016 Shamrock 23WS (current)
PUP: "Escape" 2010 Rockwood HW 277 (gone)
TV: "Bruce" 2011 Dodge Durango V8 Hemi Crew
Just us gals (me, Sis and our daughters)
We spend alot of money to go sit in the woods