2019 HW296 - Wench Cable Snapped when lifting Roof

CampXY-XX-N-VA · 07-06-2020, 06:48 PM

This is the email I just sent Forest River.

We purchased our HW296 on 3/18/2019. From the time we picked it up we have had issues with the camper and the dealer. I would like the opportunity to discuss my issues, which I have fully documented.

Specifically, the most recent issue that occurred on 5/30/2020. We were getting the camper ready for a week’s vacation. I was raising the roof using the electric wench, the roof had risen about one foot and crash back down. The cable to the wench had snapped. We are fortunate this didn't happen while on vacation and that neither my wife or I were injured. Of course, our vacation plans had to be canceled.

I called the dealer on 6/2/2020 and the earliest we could drop it off was 6/11/2020. The camper has been at the dealer since that time and has not been looked at.

We had an old Jayco pop-up, so when we first saw the HW version, we knew that is what we wanted. We could have purchased a larger TT but really wanted to stay with a pop-up. We are now beginning to think this wasn't the right choose of camper or brand.

**bikendan** · 07-06-2020, 07:32 PM

Are you asking for help with something because i don't see any questions?
You know that you can use an independent RV shop or mobile RV technician. You just have to get pre-approval from FR and be willing to be reimbursed.
And do you know that this is an owner's forum that has no affiliation with Forest River Incorporated?

Tim F · 07-14-2020, 02:12 PM

I agree with Bikendan's reply, and only add that it's a wInch, not a wEnch. Unless you're using some skullery maid to hoist the roof up.

TitanMike · 07-14-2020, 06:45 PM

Quote:

Originally Posted by Tim F

I agree with Bikendan's reply, and only add that it's a wInch, not a wEnch. Unless you're using some skullery maid to hoist the roof up.

That or you are Elmer Fudd.

NavyLCDR · 07-14-2020, 06:59 PM

I can't resist.

Wench:

And that was the family friendly forum version

bondo1954 · 07-15-2020, 08:55 PM

Maybe he was in his own way warning people of an issue with the lift system. I bought a used 2017 Highwall of the same model number. My cable snapped 1 foot from being completely open. This happened when I was opening it for the first time when I got it home.