Some good news bad news...
good news finally after 5 months it appears that Camping world and the axle manufacture (Lippert) are on the same page after ME reaching out and hounding everyone and coordinating the repair vs Camping world or the manufacturer actually doing anything to help.
From my personal experience so far I would highly recommend reaching out to the Axle manufacture vs others as sad as it seems. The representatives at Lippert are amazingly helpful and I really wish I would have worked more with them from the start.
Email to me and the Camping world tech who I started working with once I was able to get the camper to the dealer.
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Jan 4, 2022, 4:13 PM (21 hours ago)
Thanks for talking to me today , I am Authorizing a new complete axle and 2 hours labor to install it , you can call our axle /chassis parts dept 574-537-8900 and reference this case Number # 2<removed> when ordering the axle , when the repair is complete just reply back to this e-mail with your invoice for Reimbursement ,
Thanks
Lippert care center Axle/chassis Tech
So again, I mentioned this to all parites involved with all emails over the past five months and none of them offered to get this resolved it was only when I kept after them and calling Lippert on my own and working with them to contact Camping world was any progress actually made. Camping World has had the camper back with them from 12 Nov 2021 and it is just now yesterday getting the ball rolling on repairing the axle that Forest River or Camping world could manage to do for some reason.
So basically the same thing I sent them from the start of all this mess...
My first email to Forest River warranty rep included links to the axle manufacturer axle parts to try and help them understand how much of an issue this was going to be yet they directed me to have it repaired and then try to get reimbursed only to deny it later stating I voided the warranty by taking the tire off so that I could do what was asked of me and take photos of the damage? Seems logical right?
No new updates or explanations from anyone below no help just more excuses and shifting blame.
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Jordan.hayes@campingworld.com
Katlyn Mabie <kmabie@forestriverinc.com>
here are the images I was supplied them and the links/email I first sent them:
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Jasmine Beverly <jbeverly@forestriverinc.com> Wed, Aug 18, 2021 at 9:53 AM
Good Morning,
Thank you for reaching out to Forest River INC.
Please note that we do ask the unit make it to a dealership for warranty work to be performed. If the unit can be taken to a dealership, warranty is not able to cover the cost of transport.
Please review the information below and let me know if you have any questions.
Please supply photos of the issue you are experiencing.
I have listed a few dealers closer to your ZIP code. Please keep in mind that the selling dealer is obligated to preform warranty work on units they sell while other dealers can choose
whether or not to schedule warranty work if they did not sell the unit. Most dealers will accept and schedule for other units though.
please let me know if you have any questions.
Camping World RV Sales - Colfax
You may call the Safe ride number, (866) 209-2895. They are a mobile service that can come to your unit. The Safe Ride number it to be used if the unit cannot be moved or emergencies to fix an issue
that needs immediate attention. You will need to pay out of pocket and submit to the correct Forest River INC representative for your brand of unit to be reimbursed. Reimbursement is completed
through check and we ask you give 6-8 weeks for the check to make it to you. Warranty covers labor and parts unless the labor time is seen as excessive for the repair preformed. Warranty does not cover
tax or the service fee. The full amount may not be reimbursed if the time is excessive or the repair was not to the standards of Forest River INC.
Please provide the following;
1. Photos of the issue
2. Your mailing address
3. The invoice for the repairs
4. Full VIN number
Thank you,
Jasmine Beverly
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Wed, Aug 18, 2021 at 10:32 AM
To: Jasmine Beverly <jbeverly@forestriverinc.com>
<I provided all information requested and attempted to better explain the situation I also provided the links below in the email reply>
Also for reference I believe I have found most of the parts required for the repair.
https://store.lci1.com/lci35h-dtbsa-895-5925-id-22d-lpib-l-655-18pt-cap-4400-774027.html
https://store.lci1.com/brake-hub-assembly-6-on-55in-5in-4400lbs--141286.html
https://store.lci1.com/electric-brake-assembly-with-park-various-options-electric-brake-park.html
https://store.lci1.com/electric-brake-shoe-lining-kit-10in-x-225in-136451.html
https://store.lci1.com/electric-brake-magnet-kit-10in-x-225in-136454.html
+ brake hardware and the cone inside the tire that got damaged
was a real pleasure working with Lippert and again wish I would have just worked with them from the start of this warranty issue and I could have saved a ton of time, frustration and heartache.
Please note Forest River and Camping world both have still denied paying anything for the repair of the original axle that we all know NOW was not the recommended way to fix the Axle issue sort of like what I tried to tell them from the start. So far I am still stuck with that bill but at least it looks like the axle will finally get repaired the way it should have from the start.