Negative: Fun Town RV, Cleburne, TX

[schrederman]

Sampson slew 10,000 Phillistines with the jawbone of an ass... and millions of dollars in sales are killed each day with the same weapon. It's NOT just Fun Town... there are many.

[rockport]

Originally Posted by huizarr

Unfortunately Texas laws are fairly strict. In Texas to perform factory warranty work the dealer has to be a reseller of that unit. I have heard this from several different dealers. Even Camping World will not do it if that location does not sell that model.

If you have a service plan dealers can work it.

If I am wrong, someone please correct me but include documentation.

I don't have any documentation. But local repair shop has done warranty work on my 2013 Rockwood 8289. They don't sell any brand, only do repairs. Replaced air conditioner under warranty. Hope I didn't break on of those Texas laws. =-O


Sent from my HTC One using Forest River Forums mobile app

[PhoneDude 8289]

Had the same response from Fun Town in Cleburne, If you didn't buy from them it may take a month or two just to get it looked at. So far I have been able to take care of things myself with FR providing whatever parts are needed.

[Thekipkers]

We purchased a new wildwood xlite 262bhxl from funtown cleburne our salesman was Darren Pack.

I contacted Funtown by phone to start after having a bad experience at another dealer. Darren answered the phone and seemed please to assist me and answer any and all questions I had. I was unsure when I could actually go there so he offered to come in on his day off if I needed him to.

I arrived at the location on a weekend and it appeared very busy. Darren was called to the front and immediately assisted us. He took us and showed the requested units I had spoke to him about on the phone and provided an honest opinion. He then allowed us to browse without any pressure or hassle. I used outside finance and had no issues.

The unit was delivered as stated and the PdI went great, our tech provided great information on dos and don'ts.

I contacted Darren for a warrant issue as we found standing water onthe floor while in storage, he immediately got our unit into service and ensured we were taken care of

[Tm_rich]

I agree we had Robert Reo as our salesman. That are awesome people in cleburn . The only problem was our unit was from the Waco store. We got it at the Belton show in March and so we have to go thru the Waco service department which seems to be struggling at the moment. But overall we are pleased with everything. Now if we can just get forrest river to get off of there butts and give us the parts so they can fix our unit so we can enjoy what we bought to have lots if fun

[Stg1]

Our sales experience was great. However, the service department leaves something to be desired. The service manager, Wayne, seamed eager to do the repairs to our unit , but waited two weeks to order the parts after he told us he would. Most of my calls to the service dept. wind up with missed call backs, so I have to call multiple times just to speak to someone.

[Tm_rich]

Yes I hear you there...all tho we have ours serviced thru the cleburne store it's no different..if they have to get parts approved it's all on the manufacture dropping the ball there due to there lines running hard right now

[D_B Travelers]

We have only been a Rockwood Windjammer owner for a year, but needed some small warranty work done (light switch, outside satellite outlet, kitchen blinds, and shower door gasket) along with repairing some damage to the front lower skirt when we ran over a road gator at night. We camped 33 days in the 3/4 of last year and are still camping through the winter when it is feasible. Took the trailer to Fun Town in Cleburne for them to look it over and make a list of items needed to repair. That was last November 15th and they still have not called to tell us to bring it in despite multiple emails to the service tech asking. When we were there they said they had 85 units on their lot waiting for parts with a turn over time of 3 months; that is baloney, they are just that slow and are not interested in pushing work out. We will not go back for a new unit or service EVER. Totally unorganized, unconcerned, and unprofessional in handling repairs and warranty for Forest River. If you look on the Forest River site, Fun Town RV is not listed as a warranty dealer but they swear that they are. I don't think so now.

[D_B Travelers]

We finally had our trailer fixed last Wednesday March 18th, it only took 4 months to get them to order the parts and get them installed. After several more emails with no answers back from the "service advisior" Shawn Hollis at Fun Town, I called Forest River to ask if parts had been shipped. The gentleman confirmed all parts ordered had been shipped. I then wrote the next email to the General Manager of Fun Town, Raul Ramirez (raul@funtownrv.com), the Service Manager Wayne Parker (wayne@funtownrv.com), Will Skiles the Sales Manager (will@funtownrv.com), the rep at Forest River and basically told them I was going to file a BBB complaint and post even more comments on the forums I belong to; and that I would never recommend Fun Town RV to anyone I know. Finally I received a contact from Wayne Parker the next afternoon telling me he had been looking at parts orders all morning and discovered that all the parts needed were not in to repair the damaged lower fascia, but that the last remaining part was to be shipped that day and he would send me the tracking number so I would know when it arrived in Cleburne. Shawn Hollis, whom I have told Fun Town I never wanted to see face-to-face, sent me an email the next morning with a tracking number >4285920256 for the part. No company name, no way of knowing where to even look for this information; he has been promoted to WAY above his ability and intelligence level apparently. I wrote him back and explained that the number wasn't much use UNLESS you know who the shipper is. OMG! I tracked the part and it arrived in only 6 days. Keep in mind I started this process November 15th of last year. I waited two days for someone to call or contact me; it was more likely that I would see Big Foot than actually get contacted by Fun Town. I again sent an email expanding on my continuing surprise at the ineptness of the service department to follow up on anything. When we were at the dealership in November the shop tech replaced our shower door seal and said that the fascia would only take 2-3 hours to replace. I emailed Wayne that I would bring my trailer in one day and sit while they did the work as I didn't trust leaving it because I have a long trip planned for June this year and it is only 3 months away. He said pick a day so I went on Wednesday the 18th of March, and arrived at 7:30 AM for service. The Assistant Service Manager Curtis was very welcoming, made sure they understood exactly what was supposed to be done, and then kept me advised as I waited. He made sure I was comfortable in the Customer Lounge so I could work at my laptop, and provided coffee and snacks. I spoke with several of the workers in the shops during this time, and they were also very nice; all the work was done quickly and to a high level. I drove out of the lot with my trailer at 12:15 PM and back to Fort Worth. What a shame that I had to have a folder of 49 emails just to get a 1/2 day's worth of repairs done; and that was only because I wrote to everyone except the company owners!

IF, and this is a huge IF I ever decided to have something done again at Fun Town, it would only be if Curtis were involved directly. I can't be positive, but Shawn must either be someone's son or have party photos if he is still employed there. Overall, this was a terrible experience that could have been avoided completely if only Shawn had cared and known what he was doing. There is apparently a gross lack of oversight or management in the service(less) department by Wayne Parker.

Originally Posted by D_B Travelers

We have only been a Rockwood Windjammer owner for a year, but needed some small warranty work done (light switch, outside satellite outlet, kitchen blinds, and shower door gasket) along with repairing some damage to the front lower skirt when we ran over a road gator at night. We camped 33 days in the 3/4 of last year and are still camping through the winter when it is feasible. Took the trailer to Fun Town in Cleburne for them to look it over and make a list of items needed to repair. That was last November 15th and they still have not called to tell us to bring it in despite multiple emails to the service tech asking. When we were there they said they had 85 units on their lot waiting for parts with a turn over time of 3 months; that is baloney, they are just that slow and are not interested in pushing work out. We will not go back for a new unit or service EVER. Totally unorganized, unconcerned, and unprofessional in handling repairs and warranty for Forest River. If you look on the Forest River site, Fun Town RV is not listed as a warranty dealer but they swear that they are. I don't think so now.

[Stg1]

D_B Travelers, I feel your pain. Been there Done that. I now first
hand what you went through. I got the same runaround from them and I
even had the insurance check in hand. Wayne parker delayed ordering
the parts for two weeks after he promised he would order them. It
took a call to FR in Goshen to get the parts on their way. You 're
correct about Curtis, He seems to be the only one that really cares
if anything gets done right. I told him if he ever left Fun Town, to
let me know where he is working. Oh, something else, Fun Town didn't
even do the work. They farmed it out to Coach Specialists ( an
excellent company) in Burleson I think. They did and excellent job
and kept me informed, even with progres pictures. I hope I never have
to take my Wildwood to Fun Town again.

[D_B Travelers]

Stg1, thanks for confirming that Curtis Maricle (I was sure I got his card) was excellent. Not only was he very nice, his wife works in the Camping Store and she made sure I was comfortable while I waited. I work from home so I took my laptop and just worked from the store. She even got me the code so I could connect to their internet connection which I needed. WHY isn't Fun Town, or any other dealer, insisting on this type of attitude and performance from their service departments? I can't imagine the sales growth a company would have if they gave great service after the sale. Returning happy customers are a lot cheaper than having to pay for expensive advertising to get new ones, I promise you.

[Stg1]

Agree to your comments. I can't believe a dealership manager letting that level of customer service continue. The manager should insist that his service department supply great customer service. Our current TT will be the last that I buy , because of our age, but he should hope to get return business from his younger customers. If people can't get their rigs serviced or warranty work done, I would think they would go elsewhere to buy a new rig.

[RONN]

Fun Town had to change there name form Fun Time a couple years back because of this level of service, I had bought a 5TH wheel in there transition of changing names and people , when I received my rig ( bought it from AZ ) it had allot of problems that should have been fixed before it leaving there shop, it still had all the plastic on the whole inside, when I called Fun Town to get some help I was just told to send it back and the service department would take a look at it or just try to find some one in Arizona to fix it all. then fun town service department call me two months later and told me to call forest river and see if they could help.