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Old 06-23-2023, 06:21 AM   #1
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House Of Camping Bridgeview IL and Lippert

I posted an earlier positive for them but want to put this one out there too. Taking care of a customer after the sale and no profit potential for them.

Matthew went to bat for me when a Lippert slide awning failed shortly after warranty due to a manufacturing defect. Initially tried Rockwood and when that avenue failed he contacted Lippert and worked with them to get me the parts needed so I could do the repair.
Great after the sale service in my opinion. I know it took some time for him to do this as Lippert asked for more pictures several times and he was the go between.

Have to thank Lippert also for making good on their product.
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Old 06-23-2023, 06:28 AM   #2
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Nice to hear there are still dealers and part manufacturers that know how to take care of their customers.
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Old 06-23-2023, 08:21 AM   #3
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And they went the best way also, whole new slide awning kit for the larger slide instead of just the bad parts which were a few. One piece caused other part failures.

Matthew even offered to drop ship(if possible), ship it(at my cost) to where I was at or just store it until I got back in the area. I chose the latter since I was heading back to my home town in the spring anyway.
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Old 06-23-2023, 12:32 PM   #4
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We bought our first new RV from House of Camping, back in 2006.
Drove from Napa, California and back to save thousands of dollars.
Great family owned dealership.
The Tech assembled and installed my 4pt Equal-i-zer WDH for free, that I bought from RV Wholesalers.

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