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02-28-2021, 07:21 AM
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#1
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Old Retired User
Join Date: Feb 2021
Location: Big Lake, Alaska
Posts: 16
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Open Roads Complete not honoring agreement
Open Roads Complete in Acworth, Georgia agreed to sell me a GT5 34M5. After having my down payment of $10,000 for 2 weeks they called demanding a $5000.00 increase in the total price we agreed on or they would not sell me the rv they agreed to sell. I refused and stated we have a contract. The sales manager was supposed to call me back after talking to the GM. No call after 2 working days and my unit is now advertised for sale at a price increase of $5000 more than our agreement. Apparently taking your money down is their invitation to try to get into your wallet for more money and an agreement means nothing to them. Stay away.
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02-28-2021, 09:24 AM
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#2
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Senior Member
Join Date: Jan 2016
Location: x
Posts: 12,423
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Was it an agreed final price in writing? or an agreement between you and the salesman subject to the approval of the sales manager?
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Retired Navy
Jake my sidekick (yellow Lab) 10/04 - 05/20
2017 RAM 2500 CC 4X4 Cummins Diesel
2016 Flagstaff 26 FKWS
AF&AM & El Korah Shrine of Idaho
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02-28-2021, 10:39 AM
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#3
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Trailer Park Supervisor
Join Date: Sep 2018
Location: Northern NJ
Posts: 8,442
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I can't imagine he plunked down 10 large without a written agreement. Wow. Pretty damning critique.
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2019 Rockwood Geo Pro G19FD w/off road package
2015 Ford F150 XLT Super Cab 4x4 V8
Yes, I drink the water!
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02-28-2021, 10:54 AM
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#4
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Senior Member
Join Date: Jan 2016
Location: x
Posts: 12,423
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I agree. If it was in writing I believe if it were me I would have a rig at the agreed price and my legal fees covered.
__________________
Retired Navy
Jake my sidekick (yellow Lab) 10/04 - 05/20
2017 RAM 2500 CC 4X4 Cummins Diesel
2016 Flagstaff 26 FKWS
AF&AM & El Korah Shrine of Idaho
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02-28-2021, 10:56 AM
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#5
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Site Team
Join Date: Nov 2010
Location: Northeast Louisiana
Posts: 33,736
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Quote:
Originally Posted by Cdldoc
Open Roads Complete in Acworth, Georgia agreed to sell me a GT5 34M5. After having my down payment of $10,000 for 2 weeks they called demanding a $5000.00 increase in the total price we agreed on or they would not sell me the rv they agreed to sell. I refused and stated we have a contract. The sales manager was supposed to call me back after talking to the GM. No call after 2 working days and my unit is now advertised for sale at a price increase of $5000 more than our agreement. Apparently taking your money down is their invitation to try to get into your wallet for more money and an agreement means nothing to them. Stay away.
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Lot of unknowns here. Did the dealership refund the down payment?
I also need to remind everyone upfront of using the forums as a way to perhaps force an issue with others. The site team will not delete the thread if there is any kind of settlement talks later. Please read this post/thread.
https://www.forestriverforums.com/fo...tml#post665355
__________________
2011 Flagstaff 831 RLBSS
A 72 hour hold in a psych unit is beginning to intrigue me as a potential vacation opportunity.
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02-28-2021, 12:21 PM
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#6
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Old Retired User
Join Date: Feb 2021
Location: Big Lake, Alaska
Posts: 16
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Paperwork
They sent me a price breakdown under the name of the sales manager with a request for $10,000 down which I sent and they still have. No legitimate business reneges on a sale after accepting earnest money and holding it for 2 weeks. That is a violation of our contract that was at the minimum a verbal contract. I was expecting the call to be them saying, “ bring the balance and get your rv.”
The rv Number on their site we agreed on is #4830. And they now list it at $5000 more than we agreed. The listing changed after they called me.
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02-28-2021, 12:30 PM
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#7
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Senior Member
Join Date: Jan 2016
Location: x
Posts: 12,423
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WMTire thanks for the link and reminder.
__________________
Retired Navy
Jake my sidekick (yellow Lab) 10/04 - 05/20
2017 RAM 2500 CC 4X4 Cummins Diesel
2016 Flagstaff 26 FKWS
AF&AM & El Korah Shrine of Idaho
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02-28-2021, 12:33 PM
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#8
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Senior Member
Join Date: Feb 2018
Location: TEXAS
Posts: 9,124
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Quote:
Originally Posted by Cdldoc
They sent me a price breakdown under the name of the sales manager with a request for $10,000 down which I sent and they still have. No legitimate business reneges on a sale after accepting earnest money and holding it for 2 weeks. That is a violation of our contract that was at the minimum a verbal contract. I was expecting the call to be them saying, “ bring the balance and get your rv.”
The rv Number on their site we agreed on is #4830. And they now list it at $5000 more than we agreed. The listing changed after they called me.
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A price breakdown is not a contract for purchase. Whether a verbal contract can be enforced depends.....
You're not the first one to have this problem. Costs to the manufacturer have increased and they are passing some of that cost onto the dealer.
__________________
2015 Dynamax REV 24TB class C
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02-28-2021, 12:37 PM
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#9
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Boss Ox & Drovergirl
Join Date: Feb 2014
Location: N.E. Ohio Snow Belt
Posts: 1,340
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I hope you kept a copy of the statement, your check (or document of payment). You don't state if they refunded your 10K.
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Mark, Vicki, & Scout THE dog
2015 Hemisphere 282RK
2016 GMC 3500HD Duramax dually
1992 Goldwing Aspencade
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02-28-2021, 12:45 PM
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#10
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Old Retired User
Join Date: Feb 2021
Location: Big Lake, Alaska
Posts: 16
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They still have my down payment. When they refund me it will be proof they broke our agreement.
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02-28-2021, 12:48 PM
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#11
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Old Retired User
Join Date: Feb 2021
Location: Big Lake, Alaska
Posts: 16
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Quote:
Originally Posted by Reverse_snowbird
A price breakdown is not a contract for purchase. Whether a verbal contract can be enforced depends.....
You're not the first one to have this problem. Costs to the manufacturer have increased and they are passing some of that cost onto the dealer.
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You are saying they order and then agree to sell motorhomes without knowing what the supplier will charge them for the item. Multimillion dollar business don’t operate like that.
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02-28-2021, 12:53 PM
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#12
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Senior Member
Join Date: Oct 2017
Location: Delaware
Posts: 279
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Sounds like you're buying from CW. (camping world)
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TT: 2018 Coachmen Catalina
243rbs(rear bath) legacy edition
TV: 2022 Ram 2500HD Tradesman
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02-28-2021, 12:58 PM
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#13
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Site Team
Join Date: Nov 2010
Location: Northeast Louisiana
Posts: 33,736
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Quote:
Originally Posted by Cdldoc
They still have my down payment. When they refund me it will be proof they broke our agreement.
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If this is as you state, would you really want to complete the purchase from a company that you are describing? What about any future warranty work if needed?
__________________
2011 Flagstaff 831 RLBSS
A 72 hour hold in a psych unit is beginning to intrigue me as a potential vacation opportunity.
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02-28-2021, 01:00 PM
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#14
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Senior Member
Join Date: Feb 2018
Location: TEXAS
Posts: 9,124
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Quote:
Originally Posted by Cdldoc
You are saying they order and then agree to sell motorhomes without knowing what the supplier will charge them for the item. Multimillion dollar business don’t operate like that.
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I didn't say it was right. Just saying that others have faced the same problem.
__________________
2015 Dynamax REV 24TB class C
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02-28-2021, 01:07 PM
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#15
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Senior Member
Join Date: Apr 2012
Posts: 3,249
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Have heard of some dealers raising the price for ordered units they’ve taken deposits on- but this appears to be a stock unit.
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02-28-2021, 01:09 PM
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#16
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Site Team
Join Date: Nov 2010
Location: Northeast Louisiana
Posts: 33,736
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Quote:
Originally Posted by Cdldoc
The rv Number on their site we agreed on is #4830. And they now list it at $5000 more than we agreed. The listing changed after they called me.
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I did look this up on their site, and it is listed as "coming soon" which I take to mean it has not been delivered to the dealer. Is that correct?
__________________
2011 Flagstaff 831 RLBSS
A 72 hour hold in a psych unit is beginning to intrigue me as a potential vacation opportunity.
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02-28-2021, 01:24 PM
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#17
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Senior Member
Join Date: Dec 2019
Location: South Carolina
Posts: 1,209
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This is where I would start if things do not go your way.
It worked for me in SC. With the SC bureau of course.
https://consumer.georgia.gov/
Good Luck.
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02-28-2021, 01:28 PM
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#18
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Senior Member
Join Date: Jun 2016
Location: Maurice, LA
Posts: 4,095
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Most of the time the advertised price is negotiable. Since they have it listed for the same price they demanded from you the whole thing sounds rotten to me, something is wrong here
Have you contacted any other dealers to see if you can get that model for the agreed upon price or less?
It may even pay you to get it from an out of state dealer if the price makes the trip worthwhile.
I would not worry about the warranty issues. Most of the time the factory will allow you to take it to an independent RV Repair business. Their service is most often faster and better than the actual dealer anyway.
Id look hard and long if possible, do you really want to do business with someone who would treat their customers like this?
__________________
2012 Wildcat Sterling 32RL, Gladiator Qr35 ST235/85R16 Load rating G, TST 507 TPMS w/ Flow-thru Sensors & Repeater, Reese Sidewinder 16K Pin Box, PI EMS HW50C
2009 Chevy Silverado 2500HD CCSB LTZ Diesel, Fumoto Oil Drain Valve, Turbo Brake activated, 39 gal Aux Tank W/ Fuel Pump transfer, Air Lift Loadlifter 5000 air bags.
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02-28-2021, 01:28 PM
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#19
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Old Retired User
Join Date: Feb 2021
Location: Big Lake, Alaska
Posts: 16
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Quote:
Originally Posted by wmtire
I did look this up on their site, and it is listed as "coming soon" which I take to mean it has not been delivered to the dealer. Is that correct?
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I do not know. They did not tell me.
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02-28-2021, 01:36 PM
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#20
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Senior Member
Join Date: Sep 2009
Posts: 191
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Quote:
Originally Posted by Cdldoc
I do not know. They did not tell me.
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First let me say that I hope you get your money back.
So you put 10K down on a unit sight unseen?
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