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Old 05-15-2024, 08:58 AM   #1
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Positive Dealer Experience

Just thought I would share a positive experience we had with a dealer. We purchased a used '21 Salem Hemisphere from a dealer. After negotiating a price with them we set up a delivery date. I asked for several items to be done, one of which was to pack the bearings. Upon inspection, they found a bad hub/brake assy. They ordered the part and replaced it. This was after the price was agreed upon, so it came out of their profit.
Delivery day came, we went down with a list of things to look for. The dealership assigned us a tech to spend as much time with as needed. He was very knowledgeable and answered all our questions. They had already gone over the trailer. The tech removed all the old dicor and put new down. He said he went through 6 tubes. They repeatedly flushed the fresh water tank because the previous owner had put antifreeze in it. He had us test all appliances, electronics, showed us where the water pump was at (under the bathroom sink) and went over winterizing the camper. I found a couple of missing screws, which he took pictures of, and had them replaced while we were doing the paperwork. They set up my Husky hitch to the new trailer and made sure that we knew were satisfied. Several times the tech asked if there was any other questions he could answer. He was in no hurry to get to another customer.
On a side note, I noticed that the trailer had Castle Rock tires on it. The dealership did not sell tires so I arranged to have a tire place get a new set of load range e tires. Good thing, the tire dealer showed me one of the tires had numerous broken belts and was ready to give out.
This is a small privately owned dealership. From listening to this forum, I went in with low expectations and came away with a great experience. There are still some good guys out there.
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Old 05-15-2024, 12:09 PM   #2
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Quote:
Originally Posted by KKonyha View Post
Just thought I would share a positive experience we had with a dealer. We purchased a used '21 Salem Hemisphere from a dealer. After negotiating a price with them we set up a delivery date. I asked for several items to be done, one of which was to pack the bearings. Upon inspection, they found a bad hub/brake assy. They ordered the part and replaced it. This was after the price was agreed upon, so it came out of their profit.
Delivery day came, we went down with a list of things to look for. The dealership assigned us a tech to spend as much time with as needed. He was very knowledgeable and answered all our questions. They had already gone over the trailer. The tech removed all the old dicor and put new down. He said he went through 6 tubes. They repeatedly flushed the fresh water tank because the previous owner had put antifreeze in it. He had us test all appliances, electronics, showed us where the water pump was at (under the bathroom sink) and went over winterizing the camper. I found a couple of missing screws, which he took pictures of, and had them replaced while we were doing the paperwork. They set up my Husky hitch to the new trailer and made sure that we knew were satisfied. Several times the tech asked if there was any other questions he could answer. He was in no hurry to get to another customer.
On a side note, I noticed that the trailer had Castle Rock tires on it. The dealership did not sell tires so I arranged to have a tire place get a new set of load range e tires. Good thing, the tire dealer showed me one of the tires had numerous broken belts and was ready to give out.
This is a small privately owned dealership. From listening to this forum, I went in with low expectations and came away with a great experience. There are still some good guys out there.
We've owned 6 TT's over many years, all from small privately owned dealerships. After the sale you come in for service and they remember your name and treat you fairly and honestly. IMHO it's too bad most of those dealerships are being swallowed up by the big chain dealerships.
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Old 05-17-2024, 08:10 PM   #3
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Did I miss it?
I do not see a dealer name mentioned.
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Old 05-17-2024, 08:40 PM   #4
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"Positive Dealer Experience" isn't that an oxymoron!
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