Positive: Simpletire customer service

[Adelaide]

I work at my husband's tire shop and had to deal with an unusual brand of trailer tire. Customer says he bought 4 from simple tire on eBay. One blew out and was only a year old and as a valued customer he showed me the message that stated he could return the blown tire and they would send him a new one free of charge.

He is politely declining the offer and going with some sailun 637 as they have been a reliable choice and are not mace in china.

To sum it up simple tire is a great place to buy tires from as they have low prices and value their customers.

[wmtire]

This makes no sense to me. You own/work at a tire store, but yet state in other posts where you ordered tires and had them mounted at other tire shops.....as well as stated tires were yours, then a customers.

Originally Posted by Adelaide

I work at my husband's tire shop and had to deal with an unusual brand of trailer tire. Customer says he bought 4 from simple tire on eBay. One blew out and was only a year old and as a valued customer he showed me the message that stated he could return the blown tire and they would send him a new one free of charge.

He is politely declining the offer and going with some sailun 637 as they have been a reliable choice and are not mace in china.

To sum it up simple tire is a great place to buy tires from as they have low prices and value their customers.

Originally Posted by Adelaide

Hello,
I am new here. My hubby picked up a new tire for our spare wheel. I was curious to know if this is a good high quality tire? I know nothing about this besides what my local tire shop told me. He said the tire was dangerous and shouldn't be used, there was a recall on that tire. Any info would be appreciated.

Thanks

Originally Posted by Adelaide

Anyone have these? I got a special offer on them for the 14 ply.

https://www.prioritytire.com/triangl...-trailer-tire/

Then you just asked this question stating your RV was damaged by a blowout

Originally Posted by Adelaide

I had a blowout with its my tire. It was a sport line radial st 14 ply. My rv is currently being repaired from the damage it's done. I have already got rid of the other sport line tires as I believe them to be dangerous. From my research these tires are made in china by pegasus rubber, the same company that makes gladiator and advanta tires. Please correct me if I am wrong.

I contacted the seller of the tire and they offered to replace it, but instead I asked for a credit towards my sailiun s637 which I have had zero issues with.

And you also state you are trying to file a warranty claim for a customer but just stated it was your trailer earlier

Originally Posted by Adelaide

I run a tire store and although we don't deal with API tires, they are no help at all when it comes to filing a warranty claim. Tire that failed was a sport line radial st. 235/85r16 14ply. This tire is the same as Advanta, zenna, gladiator, heartland, all distributed by the same company.

I am trying to send in a warranty claim for the tires saying they were defective and unsafe to use. When removed, it was noticed that the other three were starting to show separation in the tread and one had a bulge as if the belts broke. All were 2522 date so one year old and pressure at 95 as stated on the tire.

We're ordering some sailun s637 as the good year endurance is only a 10 ply in a 235/85r16. And it looks like the 614 is being discontinued.

I've never had such trouble with warranty claims as with API.

I just don't understand if you run a tire store, why you would be buying tires off ebay nor asking questions that a tire store owner would know, as well as getting tires mounted elsewhere. I didn't even copy over the posts where you stated you bought a Sailun spare tire. It just isn't making sense.


Can you please expound? Thanks

[rowdy boys 3]

What a weird forum thread...