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Old 06-10-2024, 11:26 AM   #1
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Join Date: Jun 2024
Posts: 1
Terrytown thumbs down

Morning all. Traded a momentum for a new Riverstone at terrytown. In spite of being gouged on the trade, I was still happy to step up. They offered a ceramic coating on the new 421fk. At first I said no, as I know it would take a few days of buffing, paint correction. Etc. I was told it's different for RV's and was a 1 day process. I said ok, as it gave me a 5 year warranty on it. 3k later, the warranty states I have to bring to them for warranty work. If I knew that up front I would have said no as I live in it, no way to pull it, 3 hours away.
Unit arrives at my site covered in bugs, overspray, and just a lot of smears. I complained to terrytown who said bring it back for a second coat. Even a moron knows you can't put another coat on that easily.
Complaints and calls and emails later, the stealership tells me there is nothing they can do because Great Lakes chemical said best they can do is repeat at my cost. What? Dealer sold and applied but are unwilling to even remotely step up and do anything without a lot more out of my pocket.
Terrytown rv is a camping world under a different name. Make the sale and blow you off after the sale. If you value customer service and follow up satisfaction, avoid this place.
I even paid for a company to come and evaluate the coating and the determination was its not a ceramic coating as much as maybe a higher end wax. I hope my story serves as a way to learn from my mistake.
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