2017 Puma - Bluetooth Soundbar

[Jrtexas]

Our 2017 27RLSS has a "Drive" ZLD-5217 DVD with attached AM/FM/CD Soundbar. I'm trying to find a manual. Emailed Palamino (John Jones), Forest River, and sales guy. No response.

TV doesn't work with Soundbar and I'd like to know how to adjust sound settings etc.

Any idea's??

[JTaylor]

My 2017 Palomino Columbus came with the TV not plugged in to the soundbar. Only the DVD player was plugged into the soundbar. We took down the soundbar and TV (for another reason) and plugged the TV into the soundbar, and it sounds much better.

[Iwannacamp]

My drive soundbar has its own remote. You can operate the sound on the bar or the remote. Mine is a app. 2 x 4" black flat thin remote...kinda has cave drawings on it instead of information. These people forget humans are using these remotes.

One day when my I.Q. gets above 40 I will try and program another/different remote so I don't need 4.

[Iwannacamp]

Originally Posted by Jrtexas

Our 2017 27RLSS has a "Drive" ZLD-5217 DVD with attached AM/FM/CD Soundbar. I'm trying to find a manual. Emailed Palamino (John Jones), Forest River, and sales guy. No response.

TV doesn't work with Soundbar and I'd like to know how to adjust sound settings etc.

Any idea's??

I apologize...I read this again. You have a different question than I "tried" to answer.

[Tech171717]

Originally Posted by Jrtexas

Our 2017 27RLSS has a "Drive" ZLD-5217 DVD with attached AM/FM/CD Soundbar. I'm trying to find a manual. Emailed Palamino (John Jones), Forest River, and sales guy. No response.

TV doesn't work with Soundbar and I'd like to know how to adjust sound settings etc.

Any idea's??

I would also love to find a users manual. My wife and I just bought a 2017 Puma 31BHSS with this same DVD player, and every movie we put in , it displays subtitles (driving me batty), i'v tried all the settings on the TV and its not there so it has to be player. there is no menu function (that I can find), anyone else have this same issue ?

[Slyhuntr]

Originally Posted by Tech171717

I would also love to find a users manual. My wife and I just bought a 2017 Puma 31BHSS with this same DVD player, and every movie we put in , it displays subtitles (driving me batty), i'v tried all the settings on the TV and its not there so it has to be player. there is no menu function (that I can find), anyone else have this same issue ?

We have a 17' 373QSI that came with the same set-up. The DVD player in ours skips on some movies. We complained to Puma directly and they said they had some complaints about the player, they sent us another player that had the exact same issues. We complained again and they sent a different brand player that works perfect. Seems like if I remember our sound bar does work with the TV. Not the best sound bar but it does work.

[Jrtexas]

Originally Posted by Tech171717

I would also love to find a users manual. My wife and I just bought a 2017 Puma 31BHSS with this same DVD player, and every movie we put in , it displays subtitles (driving me batty), i'v tried all the settings on the TV and its not there so it has to be player. there is no menu function (that I can find), anyone else have this same issue ?

We have the subtitles on DVD also. Have not been able to turn them off. I don't really expect to be watching much TV but come on, what a POS.

[Slyhuntr]

Forgot to mention ours also had the subtitles that won't go away. The first replacement was exactly same. The final one worked perfect but it wasn't a Drive brand.

[Jrtexas]

Originally Posted by Slyhuntr

Forgot to mention ours also had the subtitles that won't go away. The first replacement was exactly same. The final one worked perfect but it wasn't a Drive brand.

Who did you write to or call at Puma? Email address? Phone?

Thanks for your help!

[Tech171717]

Originally Posted by Jrtexas

Who did you write to or call at Puma? Email address? Phone?

Thanks for your help!

I emailed Palomino today, and will say that I received excellent feedback from Jon Jones. there where several emails, but when I enquired about the closed captioning (sub-titiles), this was the response ..

"I would advise you to contact your selling dealer whom you purchased from. The drive dvd player needs replaced.
As for the CC feature the vendor is making changes to allow that feature to be turned off. When we have that repair or replacement . We will advise @ that time."

when I asked about timeline of repair, this was his response ..:

"Your very welcome

The vendor is working on them now should have them within the wk. I have printed this out & will save to send you a manual. There is no replacement.

Thxs
John "


We'll see if anything comes of it...but positive communication......sent same original email to my selling dealer...still waiting to hear back...

[Iwannacamp]

Originally Posted by Tech171717

I would also love to find a users manual. My wife and I just bought a 2017 Puma 31BHSS with this same DVD player, and every movie we put in , it displays subtitles (driving me batty), i'v tried all the settings on the TV and its not there so it has to be player. there is no menu function (that I can find), anyone else have this same issue ?

Yes. Can't fix either

[Slyhuntr]

Originally Posted by Jrtexas

Who did you write to or call at Puma? Email address? Phone?

Thanks for your help!

I'll ask the wife, sorry for taking so long to respond.

[Slyhuntr]

She gave me the following.

John Jones, first person she spoke with however he stopped returning calls

Bill Baker 574-642-0607 He is the final person she dealt with that got us a good player.

[Tech171717]

Originally Posted by Slyhuntr

She gave me the following.

John Jones, first person she spoke with however he stopped returning calls

Bill Baker 574-642-0607 He is the final person she dealt with that got us a good player.

did the replacement player you got fit in the factory hole or did some "modification" be required ?

[Slyhuntr]

Originally Posted by Tech171717

did the replacement player you got fit in the factory hole or did some "modification" be required ?

Fit perfect. I may eventually swap out the bracket from the Drive brand for the other as the little levers were kinda tweaked and don't hold firm enough for me and I did have to replace the cord for power to the unit as the plugs didn't match.

[Tech171717]

Originally Posted by Slyhuntr

Fit perfect. I may eventually swap out the bracket from the Drive brand for the other as the little levers were kinda tweaked and don't hold firm enough for me and I did have to replace the cord for power to the unit as the plugs didn't match.

that's great, did palomino ship direct to you or did you have to go through your selling dealer ?...my trailer is parked seasonal and selling dealer is 200 KMs away.

[Slyhuntr]

Originally Posted by Tech171717

that's great, did palomino ship direct to you or did you have to go through your selling dealer ?...my trailer is parked seasonal and selling dealer is 200 KMs away.

They sent them direct. Even when they sent a replacement mattress for the bed it was sent freight direct.

[Tech171717]

*update*

So I just received a call today from John Jones at Puma (forest river, palomino..whatever), anyways he was following up to the emails we had back and forth and said that they had the updated Drive DVD players that have the CC fix in them and that he was UPS'ing one out to me and should have next week !!...great service !

[Tech171717]

Just received updated Drive DVD player today and remote now has a button to turn sub-titles on/off ! great service and was shipped to me up here in Canada in 2 business days . John Jones went over and above for me and sorted out the problem quickly. now just to install and verify the fix !

[Jrtexas]

Received replacement DVD and remote today!