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01-17-2018, 10:02 AM
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#1
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Junior Member
Join Date: Jan 2018
Posts: 5
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Great Help From Parts Dept.
t want to give a thanks to one of your employees . Brian Hayward
Palomino RV - Div 400. He went above and beyond to help me. I had a question on a part for my new trailer and not only did he find the match he sent it too me free of charge. It just makes feel that you company stands behind your work and makes. Thanks again. 
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01-19-2018, 08:13 PM
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#2
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Senior Member
Join Date: Apr 2016
Location: Union, Missouri
Posts: 367
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Good to hear. Hope I have the same experience if I ever need parts.
__________________
2018 PUMA 31 BHSS
2017 RAM 2500 LARAMIE 6.4 HEMI 4X4
E2 WDH
Troy, Josie and our 2 K9 co-pilots Breck and Maggie
USN 86-92
3 nights camped so far in 2020
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01-19-2018, 08:39 PM
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#3
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Senior Member
Join Date: Apr 2016
Location: Cedar Creek Lake, TX
Posts: 3,484
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Thanks for the allocades, but do you realize we are not Forest River, we are just customers like you? We just enjoy getting together here and sharing info. The forum has no ties to the Forest River company.
I'm sure Forest River would appreciate if you dropped them a line with your kind words.
__________________
Cedar Creek Lake, Texas
2019 Keystone Loredo 290SRL
2019 Ram 2500 4x4 Cummins crew cab
Andersen hitch
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01-19-2018, 09:30 PM
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#4
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Site Team
Join Date: Jan 2007
Location: Goodyear, Arizona
Posts: 33,783
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Yep,
Forest River Forums is NOT a part of FR Inc, nor does it have any affiliation with them.
I don't believe Brian is a member so doubt he'll ever see your thank you.
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.) 
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
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01-19-2018, 10:01 PM
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#5
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Senior Member
Join Date: Sep 2012
Location: Virginia
Posts: 9,879
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Welcome to the Forum but it does not belong to Forest River as was said for the most part we are customers like you. You need to pass your thanks on to Forest River as it will probably not get there from this forum.........
__________________
2005 Dodge 3500 Cummins
2017 Wildwood Lodge 4092 BFL
1966 Mustang GT
1986 Mustang SVO
Lillie Spoiled Rotten Boxer Mix
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01-19-2018, 11:20 PM
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#6
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Junior Member
Join Date: Jan 2018
Posts: 5
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Am confused because when i bought my Trailer the said sign up here for owners plus the bottom of the FROG home page says this "© 2018 FORESTRIVERINC.COM, a Division of FOREST RIVER, INC." so this makes me believe its owned by Forest river. Right? And it links too there main page.
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01-19-2018, 11:31 PM
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#7
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Scoundrel
Join Date: Feb 2017
Location: Montrose, Colorado
Posts: 2,803
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Quote:
Originally Posted by rlhul699
t want to give a thanks to one of your employees . Brian Hayward
Palomino RV - Div 400. He went above and beyond to help me. I had a question on a part for my new trailer and not only did he find the match he sent it too me free of charge. It just makes feel that you company stands behind your work and makes. Thanks again. |
Thats awesome! Thanks for posting up!
__________________
2024 Geo Pro 15TB, 400W Solar, 2 Golf Cart batteries
2015 F-150 5.0L V8 XLT Crew Cab, 4x4, Tow Package, 36 gal tank, 3.55 locker, 1891 payload, Integrated Brake Controller, Roadmaster Active Suspension
Wooden Spoon Survivor
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01-19-2018, 11:36 PM
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#8
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Site Team
Join Date: Jan 2007
Location: Goodyear, Arizona
Posts: 33,783
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Quote:
Originally Posted by rlhul699
Am confused because when i bought my Trailer the said sign up here for owners plus the bottom of the FROG home page says this "© 2018 FORESTRIVERINC.COM, a Division of FOREST RIVER, INC." so this makes me believe its owned by Forest river. Right? And it links too there main page.
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FROG is a customer-oriented part, supported by FR Inc. but has no association with this Forum.
They help with the organizing of rallies and events for owners of FR products.
This Forum is a separate entity made up of FR owners.
We do have a handful of FR employees who join to help owners of the FR division that they represent.
But they do this on their own, not because FR Inc requires them to.
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
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01-20-2018, 05:00 AM
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#9
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Senior Member
Join Date: Sep 2012
Location: Virginia
Posts: 9,879
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Scroll down the Disclaimer at the bottom of the page: ForestRiverForums.com is not in any way associated with Forest River, Inc. or its associated RV manufacturing divisions.
__________________
2005 Dodge 3500 Cummins
2017 Wildwood Lodge 4092 BFL
1966 Mustang GT
1986 Mustang SVO
Lillie Spoiled Rotten Boxer Mix
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01-20-2018, 06:10 AM
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#10
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Senior Member
Join Date: Apr 2016
Location: Cedar Creek Lake, TX
Posts: 3,484
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Don't let these disclaimers run you off. We are glad to hear of your good experience and just wanted to let you know that FR may not see your note here.
We hope you will stick around and join our discussions.
__________________
Cedar Creek Lake, Texas
2019 Keystone Loredo 290SRL
2019 Ram 2500 4x4 Cummins crew cab
Andersen hitch
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01-20-2018, 07:45 AM
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#11
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Site Team - Lou
Join Date: Oct 2009
Location: South Eastern PA
Posts: 23,269
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The Chief Cook and Bottle Washer of the Forest River Owners Group (FROG) is an active member here. You can contact him (Bob Byrnes) via Private Message (PM) at his username (F.R.O.G.)
I am very sure he would pass along that accolade. He may not get a chance for a while because he is down south right now running several winter rallies.
__________________
Lou & Freya the wonder dog
2008 GMC Sierra 3000HD Allison Duramax
2019 Flagstaff 8529FL
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01-20-2018, 08:58 AM
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#12
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Senior Member
Join Date: Jul 2010
Location: Waynesville
Posts: 14,428
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Who you should contact is "Cherie Schmucker, Customer Service Manager, (cherieschmucker@forestriverinc.com)! She will relay your Thanks to the proper people! Youroo!! 
__________________
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01-20-2018, 09:30 AM
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#13
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Senior Member
Join Date: Sep 2012
Location: Virginia
Posts: 9,879
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Again Welcome to the Forum ..... I do not think anyone is trying to run you off , or put you down, we are just trying help to get your thanks to the right people.
It is great to hear good news as bad news, as bad new is more often heard as people need to vent. Please offer up any questions or good news we want to hear it. We have many here that try to help. 
__________________
2005 Dodge 3500 Cummins
2017 Wildwood Lodge 4092 BFL
1966 Mustang GT
1986 Mustang SVO
Lillie Spoiled Rotten Boxer Mix
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01-20-2018, 10:07 PM
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#14
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Director, FROG
Join Date: Sep 2011
Location: Middlebury, IN
Posts: 3,515
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The original poster was kind enough to send me an e-mail regarding Brian's great service, and I'm passing it along both to Brian and to Forest River's management team.
As several folks have mentioned, the Forest River Owners' Group (FROG) is a division of Forest River. The Forest River Forums are not, although a lot of FROG members and Forest River employees, including me, are active on the forums.
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01-21-2018, 01:25 AM
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#15
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Site Team
Join Date: Jan 2007
Location: Goodyear, Arizona
Posts: 33,783
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Bob, I appreciate chiming in.
But I have to disagree about there being a lot of FR employees who are active members here.
By my count, including you, there are only about 5 at best.
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
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