Originally Posted by rock-rocker
We were actually told by one of the employees that they are so understaffed they don't have the time to provide adequate Customer Service or proper repairs. What a shame. I won't bu another thing from them or support them in any way.
"Under staffed" usually means the manage isn't willing to pay the going rate for qualified techs and the ones they can get to work for them don't have the skills to produce work in a timely manner (or proper quality).
I hate "Big Box Stores" for this very reason and CW is just another Big Box not unlike Home Depot, Lowes, etc.
Managers compensation is often tied up in his annual bonus and that is determined by how well he remains under budget for the year. That often means not staffing the store with qualified help as "Labor" is one of the largest controllable expenses.
My experience has been that a well qualified, well compensated, technician can usually diagnose and repair a problem in less time than the ones that are learning on the job. Too many of them have no diagnostic skills and their workmanship is atrocious.
Car dealerships do a lot better as their "Factory" keeps a close watch on all levels of service. I get a questionaire asking to rate my last visit to my car dealer(s) even if all I got was an oil change. Have yet to hear from my RV dealer to see how well they did on my trailer I purchased last year. Not even from Forest River. Guess that shows how much they both care.