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06-09-2018, 05:10 PM
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#1
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Junior Member
Join Date: Aug 2017
Posts: 16
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Warranty Denied
Forrest River says through our dealer they will not cover the slide out seal that has failed and is leaking water into the coach. Who can I call? can I file a BBB report on them from out of state? The coach is a 2017 Puma 30rkss
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06-09-2018, 05:33 PM
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#2
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Berkshire 390QS
Join Date: Feb 2011
Location: Colorado
Posts: 1,473
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Would contact the Puma division at FR direct.
__________________
2011: 54 days, 2012: 218 days, 2013: 175 days, 2014: 196 days
2015: 188 days, 2016: 72 days, 2017: 185 days: 2018 182 days
2019: 156 days (2009 Berkshire, 390QS, and toad)
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06-09-2018, 05:37 PM
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#3
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Senior Member
Join Date: Jul 2014
Location: Sherman Illinois
Posts: 1,025
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You did not state if the warranty was still in force for your unit. Many only have a one year warranty and you are of course out side that warranty period. If your warranty is expired why would you consider this to still be FR's problem to repair.
__________________
Chuck & Sandra
Engineer/Teacher
2010 F350 CC 6.4
2015 Prime Time Sanibel 3601
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06-09-2018, 05:43 PM
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#4
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Senior Member
Join Date: Dec 2017
Posts: 498
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Quote:
Originally Posted by daren34
Forrest River says through our dealer they will not cover the slide out seal that has failed and is leaking water into the coach. Who can I call? can I file a BBB report on them from out of state? The coach is a 2017 Puma 30rkss
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Yikes.. I'm taking our 5th wheel into the dealer in August (earliest they could get me in) for some warranty work and a leaking window possibly caused by the slide seal is on the list.
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George & Nancy, Allen, Texas
2015 F350 CC, DRW, LB, Platinum Edition
2018 Cedar Creek 36CK2
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06-09-2018, 06:29 PM
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#5
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Junior Member
Join Date: Aug 2017
Posts: 16
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was still within warranty when I took it in, they stated was denied because the seal had not been lubed properly. I can't imagine a seal drying our in one year. the coach has been in for slide adjustments a few times under warranty and nothing was said then or at delivery about having to maintain the seal.
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06-09-2018, 06:31 PM
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#6
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Junior Member
Join Date: Aug 2017
Posts: 16
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the coach I had before this one never had an issue with the slide seal and it was 10 years old
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06-09-2018, 06:37 PM
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#7
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Site Team
Join Date: Jan 2007
Location: Camano Island, Washington
Posts: 24,346
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Quote:
Originally Posted by daren34
was still within warranty when I took it in, they stated was denied because the seal had not been lubed properly. I can't imagine a seal drying our in one year. the coach has been in for slide adjustments a few times under warranty and nothing was said then or at delivery about having to maintain the seal.
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You didn't clarify whether FR told you this directly or the dealer told you this.
I would contact Palomimo directly.
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.) 
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
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06-10-2018, 10:37 AM
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#8
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Junior Member
Join Date: Aug 2017
Posts: 16
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Dealer was the one that told me warranty denied.
I will try to talk to palomino Tuesday
Does anyone have the contact info?
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06-23-2018, 02:14 PM
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#9
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Junior Member
Join Date: Aug 2017
Posts: 16
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Finaly talked to forest river rhey sa aid no claim filed from the dealer. Dealer said verbal denied so to them that ment that they had filed a claim. Made them file and talked to mfg they are paying the claim. Lesson learned never trust an rv dealer to tell the truth
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06-23-2018, 08:46 PM
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#10
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Site Team
Join Date: Jan 2007
Location: Camano Island, Washington
Posts: 24,346
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Quote:
Originally Posted by daren34
Finaly talked to forest river rhey sa aid no claim filed from the dealer. Dealer said verbal denied so to them that ment that they had filed a claim. Made them file and talked to mfg they are paying the claim. Lesson learned never trust an rv dealer to tell the truth
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This is more common than the other way around.
__________________
Dan-Retired California Firefighter/EMT
Shawn-Musician/Entrepreneur/Wine Expert
and Zoe the Wonder Dog(R.I.P.)
2016 PrimeTime TracerAIR 255, pushing a 2014 Ford F150 SCREW XTR 4x4 3.5 Ecoboost w/Max Tow Package
4pt Equal-i-zer WDH and 1828lbs of payload capacity
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06-23-2018, 09:04 PM
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#11
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Site Team
Join Date: Mar 2014
Location: Grayson County, Texas
Posts: 16,057
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Quote:
Originally Posted by bikendan
This is more common than the other way around.
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Yes, indeed... and we always recommend an owner double check with his/her manufacturing line about warranty service AND parts orders. Dealers often say the FR line hasn’t shipped parts when, in fact, they never submitted an order.
__________________
SEARCH is your friend!
FR Wildcat 295RSX / GMC Sierra
Nights Camped: '13 = 49/'14 = 74/'15 = 74/'16 = 85/'17 = 110/'18 = 111/'19 = 86/'20 = 108; booked = 32 |
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06-23-2018, 09:07 PM
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#12
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Senior Member
Join Date: Mar 2018
Posts: 745
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Please be sure to follow up with final outcome.
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06-23-2018, 09:28 PM
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#13
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Senior Member
Join Date: May 2014
Location: Alberta - East of the Rockies, West of the Rest
Posts: 1,783
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In this case report the dealer to the BBB and spread the word.
__________________
2018 RAM 5500 Laramie CC
Sold: Riverstone Legacy 38RE, 960 Watt Solar, 6x6 Volt AGM Battery Bank, Freedom SW 3012 Inv/Charger
Ordered: 2021....
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06-23-2018, 09:34 PM
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#14
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Senior Member
Join Date: Jan 2016
Location: South of Columbus, Ohio a little bit
Posts: 149
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What type of seal conditioner to use?
Thanks.
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06-23-2018, 10:08 PM
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#15
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Senior Member
Join Date: May 2014
Location: Alberta - East of the Rockies, West of the Rest
Posts: 1,783
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Quote:
Originally Posted by Lukegsdaddy
What type of seal conditioner to use?
Thanks.
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I was told baby powder could be used, but IDK 
I use this 'Slideout Rubber Seal Treatment'. Spray liberally on a rag and wipe both, the inner and outer seal completely on both sides. It mainly helps reducing the friction and makes the slides come in or out easier.
__________________
2018 RAM 5500 Laramie CC
Sold: Riverstone Legacy 38RE, 960 Watt Solar, 6x6 Volt AGM Battery Bank, Freedom SW 3012 Inv/Charger
Ordered: 2021....
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06-24-2018, 06:08 AM
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#16
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"On the road again"
Join Date: Feb 2012
Location: Parker County Texas
Posts: 1,089
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A representative for Cardinal told me on the phone recently they recommend NOTHING be done to the slide seals except a dusting of baby powder. Seems like various divisions of Forest River need to get their story straight (if in fact it truly was denied by Puma).
__________________
Robert & Estha Shiflet
Cardinal 3456RLX - '17 Ford F350 Lariat Ultimate - DRW w/B&W OEM Companion hitch
Nights Camping 2012 - 2019: 955 ~ Nights Camping 2020: 11 (Slowed a bit due to wife's knee replacement and then COVID-19)
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06-24-2018, 06:26 AM
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#17
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Site Team
Join Date: Mar 2014
Location: Grayson County, Texas
Posts: 16,057
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Quote:
Originally Posted by rjshiflet
A representative for Cardinal told me on the phone recently they recommend NOTHING be done to the slide seals except a dusting of baby powder. Seems like various divisions of Forest River need to get their story straight (if in fact it truly was denied by Puma).
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It wasn’t denied. See post #9.
__________________
SEARCH is your friend!
FR Wildcat 295RSX / GMC Sierra
Nights Camped: '13 = 49/'14 = 74/'15 = 74/'16 = 85/'17 = 110/'18 = 111/'19 = 86/'20 = 108; booked = 32 |
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