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Hello, My name is Gerard Simmons. I just recently joined the Coachman (Forest River) forums. My wife and I saw a 2017 Coachmen Apex 269RBKS (new floorplan). that we really like. This unit offers many features we like, lightweight (only 5800 lbs UVW), dual slides, rear bath and a kitchen sink island.
Someone suggested I contact you to see if RVWholsalers could help as far as pricing a unit for me.
Thanks for your time,
continued....One person only had a CC of a few hundred pounds. Anyway, they said it would be good to contact you and inform you of this problem but from the sounds of it, you already know. Please let me know if you can help with this battle in any other way.
continued...Taking the someone else's advice and looking at other RV's in the area, that is a huge difference compared to their 6 for similar sized trailers. Take the Sabre for example, a cousin of Forest River, the model 36QBOK-7. This model's dry weight is less than ours (11,416) but they have 8 lug hubs, 6 springs, and I am assuming their axle is appropriate. They have a carrying capacity of 3,200, twice that of our model! I hate to think what would happen if we utilized the storage and features of our model, like a washer and dryer. We don't have the weight to be able to use this.
We have called your business and my husband talked with your warranty department.
She attempted to call Forest River and ask if there was anything they could do and your warranty person said no, not if we were over weight. There are many links here about these issues and many people having Forest River fix them due to the sticker weight not matching the actual weight....
Continued...Camping world said that is OK but it is maxing out our pin weight if that is even the case and is an eventual safety concern. However, if we go by the hub weight, we are at 10,400 which means the pin weight would be over max at 3,716. Camping World made the comment that at that weight, we should be hauling with a semi which is not necessary or needed for the weight of our RV. They also commented that inside our rig must feel like an earth quake of 10.0. This would cause the life of this RV to sink fast which I think is the reason for many of our problems (our friends bought a brand new rv and have had 1 problem). We are still not done with the underrating though. Our springs are also a problem and a major reason for the 10.0. We only have 4 springs......
Both items have been fixed out of safety and necessity but now Forrest River is refusing to pay stating that we are overweight. We move our RV from Thousand Trails campsites every three weeks and weigh it at a state scale. To our knowledge we were not over weight. Camping World informed us that the cause was not due to our weight but due to the axle, the tire, the springs, and the hub all being underrated for the weight of our trailer. They said it should have never left the factory with this size axle. They explained it like this, our trailers dry weight is 12,513 + 1,603 for carrying capacity according to the label. Our axle is rated at 6,000 but they thought our hub was rated for 5,200. If we go by the axle, we have 12,000 which means we are supposed to have 2,116 on our hitch.....
I bought a 376 BHOK Sandpiper from you last December. The sales process was great and I would (and have) recommend anyone to you. However, we have had many issues with the RV since then. The current issue is a very big issue and one that I was recommended to get the GM of the place we bought it from involved. Here is my story:
We took our RV into Camping World for yet again another leak--this time in the back tank on the outside of the RV. During inspection, Camping World noticed that one of our axle's brake lines had been severed by the U bolt for the axle. The tech also noticed that the U bolt was hitting the pipe for the propane line.
I need to send in several posts...
Hi David -
I appreciate your participation in supporting your customers. It shows that you have a true interest in customer satisfaction. I purchased a Rockwood 2604WS back in May. Derick was my customer rep and did a good job with my sale. My issue is that I have had a problem with my electric stabilizers which I have tried to get support since June without any success. I have left messages for the service department and tried opening a ticket using your website.
Is this something that you can assist me in resolving? Please me know if you need any additional information.
Best regards -
From: RVWholesalers Warranty Support
Sent: Thursday, June 20, 2013
Subject: Your Ticket Has Been Received (77812949-3920060837)
Your ticket details:
Subject: Electric stabilizers not working
Ticket ID: 77812949-3920060837
just getting frustrated with my purchase of a new Heritage Glen 356QBQ that was supposed to be shipped out for me to pickup in Calais, Maine on July 17. Apparently when the PDI was done there were some holes in the awning and it is in the process of being replaced. The problem is not one person there can give me a delivery date on this. All I get is I will check and get back to you....I have had the most contact with Jeremy and he is very good and has apologized several times but still can't get new material for the awning from the supplier. Is there anything you can do to push this along and get my trailer 004731 out the door? I have suggested swapping the fabric from another in stock but Jeremy can't make that happen either. Please help if you can.
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