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-   -   Dealer towing my RV-any advice? (https://www.forestriverforums.com/forums/f2/dealer-towing-my-rv-any-advice-98517.html)

eresidae 12-29-2015 04:41 PM

Dealer towing my RV-any advice?
 
My 2015 Wildwood Heritage Glen has to go back to the dealer for a 2nd attempt to fix a major issue. Because the issue was not resolved the first time, the dealer has offered to pick up the travel trailer at my home (1-1/2 hour away) and bring it back to the dealership themselves. While arranging for the pickup, I asked the service manager if he would email me whatever paperwork I needed to sign for them to take possession of the trailer. I was told that there was no paperwork, nothing to be done; they would just pick up the trailer and be on their way.
Has anyone ever had a dealer transport their RV? Was there paperwork to be signed? I am nervous about not having any kind of record that the dealer was assuming responsibility for my trailer. Any advice?
The service manager also said they would not be needing/using any anti-sway/weight distribution system (I offered to leave my Blue Ox for them to use). I can't imagine towing a 35', 8K pound trailer without this equipment.
Am I being paranoid or is this standard practice?

Shanks12 12-29-2015 04:50 PM

I've never done that, but I would want some sort of paper trail. Showing that they are taking responsibility if anything happens. In today's world, someone's "word" isn't good enough when it could result in thousands of dollars worth of damage if they hit someone else or someone hits them.

aceinspp 12-29-2015 05:02 PM

I sure would have them produce a document stating they are picking up and will pay for any damages. Later RJD

Kenny kustom 12-29-2015 05:02 PM

Dealer delivered my fifth.
No papers, just my plate and insurance on the trailer.

Driver got a $50, as a tip.


2016 Sabre 36QBOK
2015 Ram 3500 CUMMINS

I am nice!

Flybob 12-29-2015 05:27 PM

1st question I would ask is is the person/vehicle picking it up private or dealer employed/owned. If private, I might tow it to dealer myself. Not saying transporters are all bad, but if there is an incident, it might be tough to get it resolved.

rmac04401 12-29-2015 05:32 PM

I'd tow myself and ask for reimbursement for expenses. You have piece of mind but dealer is not off the hook.

bob caldwell 12-29-2015 05:41 PM

Take pics before send'n it off...

Terier 12-29-2015 06:38 PM

Quote:

Originally Posted by eresidae (Post 1066890)
My 2015 Wildwood Heritage Glen has to go back to the dealer for a 2nd attempt to fix a major issue. Because the issue was not resolved the first time, the dealer has offered to pick up the travel trailer at my home (1-1/2 hour away) and bring it back to the dealership themselves. While arranging for the pickup, I asked the service manager if he would email me whatever paperwork I needed to sign for them to take possession of the trailer. I was told that there was no paperwork, nothing to be done; they would just pick up the trailer and be on their way.
Has anyone ever had a dealer transport their RV? Was there paperwork to be signed? I am nervous about not having any kind of record that the dealer was assuming responsibility for my trailer. Any advice?
The service manager also said they would not be needing/using any anti-sway/weight distribution system (I offered to leave my Blue Ox for them to use). I can't imagine towing a 35', 8K pound trailer without this equipment.
Am I being paranoid or is this standard practice?

Not sure how your RV will be towed or if the driver has equipment but when I had my TT towed to the dealership the tow driver said he didn't need my anti-sway/wd equipment. I followed him to the dealership that was about 10 miles away driving on streets, no freeway. When the driver made a turn the TT would swing out into the other lane a bit. I wished I had insisted on using my equipment even if it was for peace of mind on my end.

jgourlie 12-29-2015 06:44 PM

I had the dealer tow my trailer out to our spot 60 miles away....he hooked it up to his truck no sway or anything and I followed him out to our spot....there was no issues while we were on the highway....I also think if there were any problems that my trailer insurance would have covered the trailer.

Hope that helps?

Platokidd 12-29-2015 06:48 PM

Once my dealer pickup and then drop off my unit after repairs. No paper, dealer employee and no problems.

riverrat958 12-29-2015 06:56 PM

As a transporter- I often tow for local dealers- I am insured for 1 million as per dot regs(actually 750,000 for campers).I have a one ton dually, not too much makes that sway- no need for weight distribution hitch( I have a 15k hitch and a 20k fifth wheel hitch).I travel slowly carefully.haste makes waste and I can not afford an accident.I l would gladly sign a receipt for your camper and I always take pictures of the outside.
I believe a mans word is his honor.I take that seriously !!!! more people/business should and they should expect the same in return.

I treat customers as I would wanted to be treated and I do camp- 2015 28'5er

eresidae 12-29-2015 08:09 PM

thank you for this info. I am going to ask the dealer for transporter name and proof of insurance. Also going to ask transporter to sign a receipt.

EastlakeRoo 12-30-2015 06:29 AM

Agree that most dealers do pickup and delivery without any paperwork being signed. They are doing this as a courtesy to the owner. As a owner of a travel trailer I would take pictures before pick up so if there are any issues or signs of damage you can prove that the damage occurred during transport or at dealer.

I work by a major freeway and I see transport trucks all day transporting travel trailers so I wouldn't be too worried. Take pictures for a piece of mind....

Rvdixie 12-30-2015 01:47 PM

Two thoughts:
If the dealer is offering to pick up the trailer to perform warranty work why would you give him a hard time. He is not obliged to do this per the warranty but is doing it out concern for his customer and should be applauded.
As to the equipment used, most factory drivers do not use anything but the ball on their hitch and they are just fine. An 8,000 lb trailer is really not that big for a 3/4 ton or better truck to handle in this manner.
I wouldn't count on your insurance to handle possible damage as most policies are written on the tow vehicle with the trailer being a rider on the original policy. I'm sure the dealer has garage keepers liability insurance if he is any size dealer, but it certainly is worth asking him the question.

ottawapaul 12-30-2015 02:13 PM

Quote:

Originally Posted by Rvdixie (Post 1067477)
Two thoughts:
If the dealer is offering to pick up the trailer to perform warranty work why would you give him a hard time. He is not obliged to do this per the warranty but is doing it out concern for his customer and should be applauded.
As to the equipment used, most factory drivers do not use anything but the ball on their hitch and they are just fine. An 8,000 lb trailer is really not that big for a 3/4 ton or better truck to handle in this manner.
I wouldn't count on your insurance to handle possible damage as most policies are written on the tow vehicle with the trailer being a rider on the original policy. I'm sure the dealer has garage keepers liability insurance if he is any size dealer, but it certainly is worth asking him the question.

X2!

rhughsless 12-30-2015 02:16 PM

In August of 2011 we had our dealer tow our V Cross trailer from the campground to dealership. No problems and no paperwork was signed. We weren't there when they picked it up just told campground manager that dealer was picking unit up. Also told dealer to bring new trailer tires to be able to tow it back to dealership(bad axles)
Good idea about taking pictures before dealer tows trailer

phillyg 12-30-2015 02:24 PM

I'd want a paper trail, too. Call your ins. company and see what they say.

mtnlvr 12-30-2015 02:38 PM

I had a similar issue last spring with my Solera. RV dealer who gave first oil service to my vehicle ended up blowing out my engine five miles into my trip by filter put in wrong. Forest River/ Coach.net called for a tow.After waiting on side of hwy. nearly eight hrs. for a giant tow truck to come and tow me, it was after dark. 165 miles later at 1:30 am we arrived at Reno MBZ.
A month later after new engine was installed, I stopped to camp and found out auto jacks would not work. Mercedes said" this is not our problem, we don't work on this RV stuff." It was early summer and Rv service is booked up for weeks. I finally found somene to look at the problem. My jacks, not only being disconnected, we're hanging by a thread. The tow must have loosened them. Now I had to pay to reweld & fix. Barber RV who blew out my engine said that they weren't responsible for this and refused to reimburse me. Even though all this happened because of them. Nor would they reimburse me for food & gas for repeated back and trips. I'm stilling waiting also for credit card reimbursement by Barber RV of the $350. Oil Service that blew my engine last April.
I hope no one has to go throughmy nightmare and also lose their summer vacation.
Be careful how you get towed.

bob caldwell 12-30-2015 02:45 PM

Due to the time factor, I would guess....no one should need to check out all systems when RV is returned, but, I'd at least do a visual...

Ken K. 12-30-2015 02:50 PM

Yeah I would either extensively document the condition of the trailer or tow it myself. I would make sure they had a bonded insurance policy for towing vehicles they didn't own as well if I were to let someone near my TT.


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