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-   -   Reimbursed for Warranty repairs (https://www.forestriverforums.com/forums/f2/reimbursed-for-warranty-repairs-98873.html)

steph45601 01-05-2016 05:55 PM

Reimbursed for Warranty repairs
 
So here is my dilemma.... We have a brand new Sierra fifth wheel in a permanent campsite. It needs warranty work. There is a dealer 5 miles up the road but I have no truck right now to get it there. Delivery is too expense. $695 minimum. Dealer has no delivery. Has anyone paid mobile service for repairs and been reimbursed by Forest River?

Mountndream 01-05-2016 06:12 PM

i have, but it was a one off, traveling down the road, emergency situation. is the dealer a forest river dealer? or is there one you can entice to come to your site?

does someone in the campground have a truck that could help you out? Gas money and beer can get alot of help

youroo 01-05-2016 06:28 PM

Quote:

Originally Posted by steph45601 (Post 1071901)
So here is my dilemma.... We have a brand new Sierra fifth wheel in a permanent campsite. It needs warranty work. There is a dealer 5 miles up the road but I have no truck right now to get it there. Delivery is too expense. $695 minimum. Dealer has no delivery. Has anyone paid mobile service for repairs and been reimbursed by Forest River?

That would be between you and your Dealer,F/R after the OK from them will pay for repairs but Transport is IFFY! Now they have Paid for return to the Factory and Back also! Talk Nice and Pray! :thumbsup: Youroo!! :us-flag-waving:

bob caldwell 01-05-2016 07:10 PM

What's the problem? (with 5th wheel)

ba964 01-05-2016 08:31 PM

Had mobile service okd prior to repair. I paid and then was reimbursed by FR.

rblake39 01-05-2016 09:21 PM

Where are you located? We purchased a fifth wheel from RVW in Ohio and having it shipped to Florida. We also have no truck for the moment. Before purchasing I called some local mobile RV service places and found a few that will come out and do FR warranty work.

sgtlm17 01-06-2016 03:44 PM

I have found mobile repair to be quite accommodating with any warranty work. I have had other rigs (not forest river) repaired by mobile service and they took care of everything including contacting manufacturer and getting reimbursed

nikita 01-06-2016 06:01 PM

Our second DOMETIC AC just took a crap, every 6 months. We are snowbirding in FL. We are on warranty, called dealer and told us to find a Dometic approved repair guy. Our local mobile R V repair guy is approved - so happy, have used this guy before and he's fantastic. Came today and he is ordering us AC #3. 5th wheel is one year old. We will have to pay service call, OK by us. Have done this before, we pay the bill, mail it to home dealer, we get money back. Minus service fee.:signhavefun:

ba964 01-06-2016 07:30 PM

I live in northern Ohio. Had the repair done near Clermont Florida.

Cato 01-08-2016 01:05 PM

Our awning needs new motor. Have extended warranty from FR.
Will not pay for mobile repair.
Need to go to dealer (who has not returned call in a week)

cecilt 01-08-2016 01:33 PM

Quote:

Originally Posted by nikita (Post 1072842)
Our second DOMETIC AC just took a crap, every 6 months. We are snowbirding in FL. We are on warranty, called dealer and told us to find a Dometic approved repair guy. Our local mobile R V repair guy is approved - so happy, have used this guy before and he's fantastic. Came today and he is ordering us AC #3. 5th wheel is one year old. We will have to pay service call, OK by us. Have done this before, we pay the bill, mail it to home dealer, we get money back. Minus service fee.:signhavefun:


Contact Dometic. They will reimburse you for the mobile Rv service fee. FR will not but Dometic will.



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Cato 01-08-2016 01:42 PM

thanks...
 
our unit is 16 months old…we are covered by FR extended warranty
they are not being very cooperative.
they would not work with mobile fellow we contacted.

Glad things worked out well for you

dieselguy 01-08-2016 01:53 PM

I had body work done locally and FR paid me for the repair. You have to get approval first, then get the work done. FR will NOT pay sales tax (if listed on the invoice) on any warranty work done outside a dealer.


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