All lights automatically turn on - new GeoPro

[Forester1374]

Same, I have the latest drivers and yeah I put it in sleep mode during the update. I don’t know… it seemed to be fine and I even took it out for a weekend with no issues, but I remember looking at the panel before we came home the last morning and thought, hey the button lights have been on for a long time and now right back to square one. So annoying.

I’m only guessing but it could be a hardware issue, if so, you will need to contact WFCO warranty department for a replacement panel.

 

[BrucePerens]

After performing the steps in the video _exactly_ as specified, the 2025 15fbs got through the night without turning anything on, and I've not heard it spuriously warning about the battery, which was the other symptom.

 

[Tlmgcamp]

You are so right about a simple on and off switch. If the monitor panel goes bad you have no control of the rv lights, slide if so equipped, water pump, water heater, etc.

The mobile RV service I use told me that one panel manufacturer (not sure which) would only sell replacement panels to "authorized dealers" which is another way to say that it will cost more to fix.

 

[Forester1374]

The mobile RV service I use told me that one panel manufacturer (not sure which) would only sell replacement panels to "authorized dealers" which is another way to say that it will cost more to fix.

I’ve got tired of trying all these different fixes from WFCO tech support. So I contacted the warranty department and the Power Pro panel is under warranty and they will be sending me a new replacement panel as soon as they receive my panel that is not working correctly.

 

[BrucePerens]

The mobile RV service I use told me that one panel manufacturer (not sure which) would only sell replacement panels to "authorized dealers" which is another way to say that it will cost more to fix.

The problem is that the Power Pro used in your model has buttons 4, 5, and 6 depopulated because they are not used, and corresponding components depopulated on the power units. And probably some of the slides, awnings because I think the default unit can power five of them. The firmware doesn't understand this, and does not initialize itself correctly. That's why we have to do this interesting process of enabling buttons 5 and 6, turning them on with a voice command, and then disabling them again. This clears some datum that was not allowing the panel to go to sleep.

If they send you another unit with the buttons depopulated, it's probably going to require the same process to make it work. If they sent you an unmodified 3510, it would probably work right away.

 

[BrucePerens]

The mobile RV service I use told me that one panel manufacturer (not sure which) would only sell replacement panels to "authorized dealers" which is another way to say that it will cost more to fix.

Many RV manufacturers will not sell parts to end users. If you don't like it, vote for right-to-repair laws in your state. This is often considered an issue with electronics, but it affects any product with specialized components.

 

[Forester1374]

The problem is that the Power Pro used in your model has buttons 4, 5, and 6 depopulated because they are not used, and corresponding components depopulated on the power units. And probably some of the slides, awnings because I think the default unit can power five of them. The firmware doesn't understand this, and does not initialize itself correctly. That's why we have to do this interesting process of enabling buttons 5 and 6, turning them on with a voice command, and then disabling them again. This clears some datum that was not allowing the panel to go to sleep.

If they send you another unit with the buttons depopulated, it's probably going to require the same process to make it work. If they sent you an unmodified 3510, it would probably work right away.

I guess I’ll wait and see what they send to me. You would think that they know the problem with these monitors and correct the problem at the factory before sending a replacement. This was what they were installing in these units several years ago before they got the new and improved control panels that don’t work.

 

[Forester1374]

Many RV manufacturers will not sell parts to end users. If you don't like it, vote for right-to-repair laws in your state. This is often considered an issue with electronics, but it affects any product with specialized components.

Agree, manufacturers will not sell you the parts but those parts should be under warranty if you have a new unit. Deal directly with the parts manufacturer or distributor and in my case it was WFCO.

 

[Forester1374]

Not 100% sure, but it seems the problem was resolved for me by installing the most recent software/firmware update to the controller and then doing a full power off reboot

FR and WFCO could do a better job communicating … if they’re gonna start dabbling in the digital realm

You are so correct. What the consumer needs to know that if this panel goes out for whatever reason you do not have control of basic functions in your RV. Lights, awning, slide, water pump and the water heater both the electric/gas operations.

 

[Dianew929]

Same thing is happening to my new 2025 Flagstaff ePro 15TB.
Not only every single light inside and out is coming on randomly during the night, but also the water pump!! And of course there is no water in it bc we just brought it home which means the water pump was running dry, which can’t be a good thing. I called the dealership and they said to disconnect the battery and then they sent me a video on how to turn off power pro through my phone. Their advice is to just use the panel manually…not voice activation. Also said the water pump should be fine…?

 

[Forester1374]

I brought the same year and model. Had the same problems. I contacted the WFCO warranty department and requested a replacement unit. Got a new unit and it’s working fine.

 

[Mr. Dan]

Wow! This thread has been viewed 7K times!

 

[Forester1374]

hey power pro, you’re not working correctly. Contact WFCO warranty

 

[Dianew929]

I brought the same year and model. Had the same problems. I contacted the WFCO warranty department and requested a replacement unit. Got a new unit and it’s working fine.

Yeah I just disconnected the battery, waited a while like someone else said worked for them. Then turned it back on and all the lights came on along with the water pump!?!?
Were you able to replace the new panel yourself or do you have to take it in?
I will call WFCO tomorrow.

 

[Forester1374]

Do it yourself. Remove outer plastic trim, 4 square headed screws, 4 pin plastic wiring disconnect from back of panel. Save yourself time and money. Once you get authorization to return the unit. Your looking at about 3 weeks turn around time before you can start enjoying the rv again. Good luck!

 

[Dianew929]

I spoke w/ WFCO today. The latest update thru the Power Pro App had stopped the lights from turning on at night but she (the panel) is still saying random things. They said they are aware of this issue and should have a new update around mid July to fix it. Told me how to stop the voice activation but she’s still talking. It’s very weird. I’ve seen movies about this!

 

[Forester1374]

I spoke w/ WFCO today. The latest update thru the Power Pro App had stopped the lights from turning on at night but she (the panel) is still saying random things. They said they are aware of this issue and should have a new update around mid July to fix it. Told me how to stop the voice activation but she’s still talking. It’s very weird. I’ve seen movies about this!

Isn’t technology great. The issues with the WFCO control panels has been going on for nearly two years. I did get my replacement control panel from WFCO and everything is working fine except the water heater gas controller function is not working correctly.

 

[Dianew929]

OMG what is happening w/ your gas water heater bc I can’t get mine to stay on for more than 1 minute!!
I just told the dealership today that the panel has been causing issues for 2 yrs and they never heard of it before!?!?

 

[Forester1374]

As I mentioned earlier, this is a replacement under warranty WFCO W-3610 control panel that I received several weeks ago. Everything seems to be working fine except the push button for turning on the Water Heater in the gas mode. The Water Heater electric mode is working fine. I noticed that the water heater runs for less than a minute and then shuts down. The push button for the water heater will turn white and then start flashing. Another call to the tech department and also to the warranty department.

 

[Dianew929]

That’s exactly what mine is doing. Please let me know what you find out. We have had our camper for 1 week, testing everything from the driveway before we head out. So far it’s not going too well…