Concertone Support part 2

[KyDan]

Greetings!

We are going to lock the "Do you need Concertone Support" thread only in
the interest of trying to keep it manageable.

This can be the beginning of a new Concertone Support thread.

Please everyone --
If you have specific questions or issues with your Concertone when you
write here
GIVE THE MODEL NUMBER
Be as specific as possible with your issues/problems.
Tell what you have tried and what the results were.

AND EVERYONE please remember that answering your tech questions
is not Bob's primary job. He has to travel and is not able to monitor
this website all the time.
It's unusual for any company to even participate in an open forum such
as this and we appreciate his personal attention here- when he has time!

EDIT- Sept 9, 2013
Bob Fields is no longer working for Concertone.
We do not have a Concertone rep monitoring the FRF site as far as we know.
Concertone e-mail address is
SUPPORT@CONCERTONE.COM


***********************

Good Luck and Happy Camping!
KyDan part time volunteer moderator
Most of the time fairly good guy....

 

[Rugged Brown-FRF]

I've got to throw a bouquet out to Bob Fields and this forum.(kinda of uncharacteristic of me). I contacted Mr. Fields , through the contact info I obtained on this forum about my jumping video issue. He promptly returned my email with a solution. I contacted my dealer and , as of a couple of days ago the dealer contacted me and said they were going to get this issued resolved with my Concertone unit. Hopefully I will hear back soon.

 

[great white]

I've got to throw a bouquet out to Bob Fields and this forum.(kinda of uncharacteristic of me). I contacted Mr. Fields , through the contact info I obtained on this forum about my jumping video issue. He promptly returned my email with a solution. I contacted my dealer and , as of a couple of days ago the dealer contacted me and said they were going to get this issued resolved with my Concertone unit. Hopefully I will hear back soon.

The jumping video is solved by a filter (concertone supplied) that is installed in the video line to the TV.

At least mine was.

One ground, one 12v power wire, plug the composite video cable from the concertone out into the filter and then plug the line out from the filter to the TV composite in.

Took me 15 mins and I was being lazy about it.

Shouldn't take the dealer much more than an hour to install.

 

[TURBS]

So I wonder why they don't just install this filter from the factory ?

 

[Rugged Brown-FRF]

So I wonder why they don't just install this filter from the factory ?

I don't think it was discovered until post production.

 

[TURBS]

I see

 

[great white]

So I wonder why they don't just install this filter from the factory ?

It might be now.

Or the issue might have been designed out in subsequent units....

 

[Herk7769]

My money is on grounding issues and it varies by installation.
Total guess on my part.

That Concertone has taken point on the issue is a good thing for all concerned. I suppose a case could be made that the unit should not be so fussy in an RV environment.

 

[Bob Fields]

EDIT- Sept 9, 2013
Bob Fields is no longer working for Concertone.
We do not have a Concertone rep monitoring the FRF site as far as we know.
Concertone e-mail address is
SUPPORT@CONCERTONE.COM


Hi Guys - life has been crazy and with the RV Show in Louisville coming up at the end of the month and the Consumer Electronics Show coming up at the beginning of January my bandwidth is pretty short. Oh and through in a couple of major holidays too!

I appreciate the kudos and will endeavor to check in when I can. Short of that and as KyDan says, use my contact info for more urgent matters.

Checkout Concertone.com for a great rebate program going on this month for our Bluetooth enabled radios!

 

[Bob Fields]

Oh, and we do not believe the video jumping issue to have been with our radios as we had our outputs confirmed by a third party testing lab (to validate our own tests). We took the lead because the big name TV manufacturer was not going too and the idea to help the customer...

 

[Bob Fields]

The jumping video is solved by a filter (concertone supplied) that is installed in the video line to the TV.

At least mine was.

One ground, one 12v power wire, plug the composite video cable from the concertone out into the filter and then plug the line out from the filter to the TV composite in.

Took me 15 mins and I was being lazy about it.

Shouldn't take the dealer much more than an hour to install.

Great White - I am glad to have finally heard your problem was solved! You never posted during the great debate! I hope your well!

 

[Bob Fields]

traveler2955, I am kinda surprised to get such a tongue lashing (in the old thread a few days back) without any more details. You could have also tried to PM me here if all else failed...

 

[SaskCampers]

I put our filter in just prior to closing the trailer for the winter and it seems to have cured our ZX700 jumping as well.

 

[great white]

Oh, and we do not believe the video jumping issue to have been with our radios as we had our outputs confirmed by a third party testing lab (to validate our own tests). We took the lead because the big name TV manufacturer was not going too and the idea to help the customer...

whatever floats your boat.

My problem is fixed, I'll leave it at that...

 

[traveler2955]

Mr. Fields,

For the record, I did my best to contact you several times via email, and I left a message on your telephone's answering machine. I don't have these dates now, recently discarded these in favor of alternatives.

Moreover, it wasn't without a significant time between mailing; I didn't expect any immediate response, and still don't, but I did expect at least one call or return email within a month or two. That's only courteous.

A lack of responsiveness is essentially similar to other companies who have email support and, then.... I'm sure you and I can name many.

My feeling is: if you list your information, expect a note, and be prepared to answer. Otherwise, don't list your info.

By the way, I've yet to receive either a call or email, only to read your post just today. After griping on this site you responded which leads me to believe you are overworked, have too many fires, or my questions to you were simply unimportant.

Nevertheless, clearing the record is important for you and me.

Sincerely,

Mike

 

[Bob Fields]

Mike, I don't know how in the world you would have fell through the cracks with all that effort, but there are many here that will tell you they had just the opposite experience.

I deal with hundreds of people a week and I will be the first to admit I am not perfect.

Why would I respond to you here? Because I had no way of identifying you after your post. Unlike my profile and every post, yours had no identification or contact information. I suppose I could have private messaged you (as you could have me), but I obviously needed to respond to your post once I finally saw it.

Even after your update here I still have no idea who you are or what your issue was. I am sorry I have failed you.

It seems clear you are wanting to teach me a lesson in customer service and I would suggest (as as has been suggested here MANY times by others) Concertone is here, participating and working to support our customers. NO OTHER vendor has put themselves out here like I have, let alone posted their personal contact information and let me say, I understand why they don't!

Again, I am sorry for your experience!

 

[Bob Fields]

whatever floats your boat.

My problem is fixed, I'll leave it at that...

My boat is floated by facts, numbers and tests. If you cannot accept that, I guess I have done all I can do...

 

[wfmdfm]

Bob I have the ZX700. I have very rarely watched the TV since getting the camper this spring so I have yet to notice any issues. Should I be upgrading with this filter anyways. Just in case I camp on a very rainy week.
Wally

 

[traveler2955]

Bob Fields,
Interestingly, had the site not forwarded responses to my email address I would have left this dialogue untouched.
Yet, you and I did converse on the telephone some months ago; it was about the addition of a possible IPOD mount rather than the XM unit I do not use. Surprisingly, the Z700, to be specific, does not function with the IPOD Touch. You indicated sometime around December a modification might be available, and that I should sign up with your company for notices, which I did
Also, at the time of the first call you were most gracious and answered my question, which is why I was surprised in your lack of responses, following. Unfortunately, I also had an additional question after using the unit for a month—regarding reception. This reason generated further attempts to reach you.
That aside, and pointless as it is to carry on in this forum, let us agree to put aside our differences and tackle more pressing matters.
Please note that I do not have a bent on crushing you or your company. You obviously care enough to respond to the forum; that in itself is a complement. And if you remember, I did verbalize your willingness about the site with you while on the tele’.
Now, in the Pacific Northwest it’s too cold to use the unit, experiment with antenna leads etc. The snow is expected to pile up shortly, I think I’ll remain out of the unit until spring.
Mike

 

[Bob Fields]

Bob I have the ZX700. I have very rarely watched the TV since getting the camper this spring so I have yet to notice any issues. Should I be upgrading with this filter anyways. Just in case I camp on a very rainy week.
Wally

Hi Wally, You should put a disk in and see if you have an issue. You either have an issue or you don't...