Firefly and Vegatouch app connection

[dcastro]

For the last 2 months, the Vegatouch Mira App on my phone will not connect with the Firefly controller on my unit. The touchscreen works but the app will not connect despite uninstalling and reinstalling the app and resetting the connection PIN. Firefly, who has the worst CS ever, has been no help. Does anybody know where the connection module or transmitter is located that the app connects with? Anybody else had similar issues or have a solution?

 

[Wagsman65]

Have you called or emailed Firefly? Firefly is much better at responding when emailing. The customer service email is: support@fireflyint.com

 

[dcastro]

Yes, I emailed them 3 wks ago and it took them a week to respond. I was out of service area when they called back and I returned call and they haven't responded.

 

[Wagsman65]

Yes, I emailed them 3 wks ago and it took them a week to respond. I was out of service area when they called back and I returned call and they haven't responded.

Can you please send me a PM with your VIN and good contact number? I will have the Firefly Rep look into this and have someone call you today. Thanks

 

[AZFoxes]

Me Too! Same Problems

I have the exact same problem with the app and no response from the company after emailing and leaving voicemails (which is all you can do).

 

[dcastro]

Can you please send me a PM with your VIN and good contact number? I will have the Firefly Rep look into this and have someone call you today. Thanks

Update:

Provided the VIN and contact # a wk ago and still no word from Firefly. This has been my experience overall with them. TERRIBLE CUSTOMER SERVICE!!!

 

[Wagsman65]

Update:

Provided the VIN and contact # a wk ago and still no word from Firefly. This has been my experience overall with them. TERRIBLE CUSTOMER SERVICE!!!

I'll see what is going on and why they haven't contacted you.

 

[AZFoxes]

I finally heard back. Finally. That said, while my problem was not fixed, the support tech provided me the attached documents and the following steps so the equipment (Mira) module would be recognized by the display and app (for me it didn't work; I replied as he asked me to if the procedure below didn't work but I suspect it will be another week+ before I get a response).

"Attached are documents to locate the Mira Module in your coach. Once located you will see two holes in the face of the module. One contains a LED light, and the other is a reset button. Press and hold the reset button for 10-15 seconds. Then unplug this module for 10-15 seconds then back in. Check if this corrects the functionality of the app."

Interestingly, neither document is not found under Europa components in the online Dynamax RV Owner's Kit where we are always told to go look. The DX3 and Force network schematics are in the document for the Firefly system found under 'Component Manuals Electrical' though. For Europa owners, now we have the network schematic for our model (2nd attachment).

View attachment Dynamax Europa V1.pdf

View attachment Dynamax-Europa-31SS-NWD-1v16.pdf

 

[dcastro]

Interestingly enough, I too FINALLY got a call yesterday from Firefly thanks to Wagsman. The tech didn't know what the problem was or the "solution"--only that the problem was originating from the Module. We tried a number of things, mostly trial and error, including the reset and disconnect. Neither of those worked. Then, we tried connecting one of the other cables from the G12 panel into the module and the app connected. The tech felt it was a bad cable but I remained skeptical as the cable looked fine and worked before and there were no signs of damage to the cable. So, I reconnected the first cable and the app and unit continued to connect and communicate. Don't ask me why this resolved the problem. I'm headed out camping today and will see if they remain connected and communicating.

 

[AZFoxes]

Thanks for the info. Have fun camping!

Interestingly enough, I too FINALLY got a call yesterday from Firefly thanks to Wagsman. The tech didn't know what the problem was or the "solution"--only that the problem was originating from the Module. We tried a number of things, mostly trial and error, including the reset and disconnect. Neither of those worked. Then, we tried connecting one of the other cables from the G12 panel into the module and the app connected. The tech felt it was a bad cable but I remained skeptical as the cable looked fine and worked before and there were no signs of damage to the cable. So, I reconnected the first cable and the app and unit continued to connect and communicate. Don't ask me why this resolved the problem. I'm headed out camping today and will see if they remain connected and communicating.

 

[vlamgat]

Interestingly enough, I too FINALLY got a call yesterday from Firefly thanks to Wagsman. The tech didn't know what the problem was or the "solution"--only that the problem was originating from the Module. We tried a number of things, mostly trial and error, including the reset and disconnect. Neither of those worked. Then, we tried connecting one of the other cables from the G12 panel into the module and the app connected. The tech felt it was a bad cable but I remained skeptical as the cable looked fine and worked before and there were no signs of damage to the cable. So, I reconnected the first cable and the app and unit continued to connect and communicate. Don't ask me why this resolved the problem. I'm headed out camping today and will see if they remain connected and communicating.

Cabling is another area where Chinese QC protocols impact users in strange ways. Its complex but essentially they get their manufacturing process signed off by their customers and thereby 100% of their production is deemed useable and no further testing is done - until someone convinces the manufacturer this is not the case. And usually this can only happen by the cancellation of orders. So as variances creep into the process with changes in employee skills, tooling, Covid interruptions, material specs, so faults arise that are never diagnosed or defined.

This is one of the reasons why US (and other) military procurement remains so sticky at the high price ranges because their supply chain knowledge is equally opaque and they insist on 100% defined durability testing by the contractor and not by the original material manufacturer or assembler with certs and warranty. We consumers prefer price to durability.

 

[Ifish]

VegaTouch Mira on 2023 Isata5 Can't turn AC OFF!

Hello members,
Hopefully an easy answer here, but my new Isata5 VegaTouch Mira will not allow me to turn OFF the AC fan, unless I set the temperature to 102 (max) on the panel and the inside temp is less than 102 (but interestingly the phone app. allows the max temp to be set at 112). Anyways - the panel controls work if
I press HI fan LOW fan, COOL, etc. but the blue box (highlighting AUTO) in the bottom right hand corner of both the front and rear AC modules will not turn to grey (off). I have tried turning off the breaker/battery disconnect both at the door and at the "electrical" bay behind the drivers seat. Neither has resolved the issue. Currently the temps here in FW, TX are in the 100+ range, so I am afraid of burning our the AC fan while this thing runs constantly in storage because during the day the temps inside the coach soar to >102.
Any insight or help appreciated.
PS - I'm new to this site, so may need to post this in a new thread - just didn't know how.

 

[vlamgat]

Reading between the lines, you are hooked up to some shore power? If you are you need to redo the power reset, by disconnecting inside, in the power bay amd removing all shore power/generator for a minute. The reverse the process.

 

[Ifish]

Hello Vlamgat,
Thanks so much for the help! As you said -
"you need to redo the power reset, by disconnecting inside, in the power bay amd removing all shore power/generator for a minute. The reverse the process."

I will disconnect in the power bay, then unscrew/disconnect the shore-power for 5 minutes, then I wil reverse the process by re-connecting shore-power then reconnect the power bay.
I will do this today and let you know! If I don't die of heat-stroke in the process! Thanks again!

 

[vlamgat]

I am in Texas too so suffering with you. But there is at least AC somewhere. In the EU they are experiencing the same heat at 45 C+ and no one has AC.

 

[bclemens]

Hello Vlamgat,
Thanks so much for the help! As you said -
"you need to redo the power reset, by disconnecting inside, in the power bay amd removing all shore power/generator for a minute. The reverse the process."

I will disconnect in the power bay, then unscrew/disconnect the shore-power for 5 minutes, then I wil reverse the process by re-connecting shore-power then reconnect the power bay.
I will do this today and let you know! If I don't die of heat-stroke in the process! Thanks again!

If that does not work, open up the A/C cover and look at the metal control box up in the A/C. If it is a GE A/C, there is a known issue with the wrong software on the control box. If it does not say V2.3, then it needs to be swapped out.

There are a couple of threads on this already.

https://www.forestriverforums.com/f...ng-and-wont-turn-off-isata-5-30fw-256273.html

https://www.forestriverforums.com/forums/f240/issue-with-ge-a-c-and-firefly-controls-255359.html