Forest River standing behind their product

[JFM-jr]

I have not posted here in some time now but my recent dealing with Forest River deserves this to be acknowledged. My 2013 Wildcat 5th wheel had developed some what appeared to be warping issues on the outside wall. I find out it is delamination taking place on the main slide as well as the main wall of the camper body. I realize my unit is outside the warranty period but get in touch with the service rep for my Wildcat unit Mike Hail. He requests pictures and gets back to me saying he has authorization to repair the unit. They send a RV transport company to my driveway on Long Island to pickup and transport it back to the Indiana repair facility. While it was there I had expressed some other minor concerns the fiberglass cap had oxidized badly,some trim work on the interior had come loose, outside speakers were blown. Fast forward a month later the RV transport guy is calling me with my camper and is in route to bring it home. Its returned safely and They addressed and corrected each and every single concern. Brand new cap on her, walls all replaced,speakers brand new set installed trim work all repaired. I am blown away at the "good will" work as Mike called it (it cant be called warrenty work) they performed. This unit looks awesome again and if I were to sell or trade her in down the road I no longer look at the decrease in value I thought I was facing. So for all the bad stories out there here is a good one. Score one for the consumer here this is my 2nd Forest River camper and I will be remaining loyal and at some point will indeed own a 3rd after this experience. I did not spend one single cent in this entire process.

 

[KennyGolub]

That's awesome. Thanks for posting your experience.
We are going to upgrade in the near future, and because of my experience with Forest River, and stories like yours, we are not going to even bother looking at other brands !!

Ken

 

[5picker]

Awesome! Thank you for sharing!

 

[herbike]

That is great to hear. Sounds like some people don't get that great of service. We had similar service on our Kit back in 1996. It was stored outside on the Oregon coast the first year we has it. A water leak appeared in the garage area, the dealer admitted he didn't have the facilities to repair it. He made arrangements for us to take it to one of Kit's mobile home manufacturing plants for repair. Even though we had to deliver it ourselves it worked out great as the people at the plant went over it completely and fixed several other things that we had overlooked. I would really rather do that sometimes than take it to the dealer. The people at the factory know how it was built and most times go right to the problem than to guess at what is causing the problem.

 

[aceinspp]

Thanks for sharing. Great to hear something really positive. Later RJD

 

[lbrjet]

That is great customer service. It is so nice to hear a positive story since most on here are so negative. Thanks for posting.


2010 F250 5.4L 3.73
2011 Flagstaff 831FKBSS
Equal-i-zer 4pt 12K

 

[PamJohnZephyr]

That's the measure of a fine, caring company. Thank you, Mr. Buffet.

 

[travin on]

I wish the Wildcat Sterling that I ordered from the factory was fixed that way. It was the prettiest camper that I ever owned but it was made on a Monday by a bunch of drunks. In the year that I had the camper the dealer had it more than me, I brought the camper from Tom Johnson in Marion, NC. I spent a lot of time at his campground. One of the many problems I had was the camper would blow the running light fuse in my truck, driving down the road at night and your lights go out on camper is no fun. I think the camper was moving on the frame because something was pushing the LP tanks out the door. When I first got the camper the door at the LP tanks would close as it should but the longer I kept the camper the door kept getting harder to close until the door would not close at all. In the hall going to the bedroom you could see daylight, between the wall and floor and you could see the ground outside. We traded for a Cedar Creek and it has been great. We really like this camper but it does have as the people at the factory says have design flaws.


Sent from my iPhone using Forest River Forums

 

[DreiHunde]

Always good to hear about a company (any company) standing behind the product and making the customer happy!!! Thanks!

 

[Havasu Bill]

That's fantastic!
Like you, I've had nothing but positive experiences with getting my Cardinal repairs paid for. My dealer is 3 hours away so I've done some of the repairs and FR either sent parts or reimbursed me.
On another occasion they picked up the repair bill for a mobile tech to replace my blackwater valve. I pulled down the cargo wall to get access to the cable to keep the cost down and expedite the out of service time since I was leaving.I just sent FR the invoice and they paid for it.
I couldn't be happier

 

[robsshots]

Ditto on that experience

I drove our Rockwood Ultralight fiver into a La Quinta overhang and wrecked the roof badly. Drove it to the factory and they replaced the roof - covered by insurance. But they did all kinds of extra work that we did not mention. Replaced a section of the lower facia which was dented and bent; put in a new blind; replaced a skylight (that was not damaged); rivited the entry door gas piston on (screws kept coming undone); put on a new set of stairs; straightened out my bumper; reinstalled a window in the slide out; and adjusted the slide out track for the extra thick aftermarket carpet we had installed. All "good will" work. And they did it all in one week.

A Rockwood fan for life.

 

[DickiedooFlagman]

I have not posted here in some time now but my recent dealing with Forest River deserves this to be acknowledged. My 2013 Wildcat 5th wheel had developed some what appeared to be warping issues on the outside wall. I find out it is delamination taking place on the main slide as well as the main wall of the camper body. I realize my unit is outside the warranty period but get in touch with the service rep for my Wildcat unit Mike Hail. He requests pictures and gets back to me saying he has authorization to repair the unit. They send a RV transport company to my driveway on Long Island to pickup and transport it back to the Indiana repair facility. While it was there I had expressed some other minor concerns the fiberglass cap had oxidized badly,some trim work on the interior had come loose, outside speakers were blown. Fast forward a month later the RV transport guy is calling me with my camper and is in route to bring it home. Its returned safely and They addressed and corrected each and every single concern. Brand new cap on her, walls all replaced,speakers brand new set installed trim work all repaired. I am blown away at the "good will" work as Mike called it (it cant be called warrenty work) they performed. This unit looks awesome again and if I were to sell or trade her in down the road I no longer look at the decrease in value I thought I was facing. So for all the bad stories out there here is a good one. Score one for the consumer here this is my 2nd Forest River camper and I will be remaining loyal and at some point will indeed own a 3rd after this experience. I did not spend one single cent in this entire process.

X2! Our AC had been installed incorrectly allowing water to seep into the ceiling vents where it moulded and started to smell. FR hauled the trailer back to Indiana, replaced the entire roof. We elected to pick up the repaired trailer at the factory, and FR reimbursed us for all our travel expenses. We have a good feeling about FR.

 

[popinfresh2]

Forest River Warranty on their RVs

I have had several issues with my 2014 Sanibel. After going to Forest River Rallys in Goshen Indiana, I had a Sanibel make the repairs that my Dealership could not fix. They have bent over backwards for our Sanibel 5th wheel. I feel they know that there going to be issues with these units and they want to keep their Customers satisfied with their units. I have nothing but praise for them and if I should upgrade it would be a Forest River RV.

Steve & Dianne Hendrix
Mustang, Oklahoma

 

[2happytravelers]

We to have nothing but good to say about Mike Haile and Forest River Bought a new Cardinal 5th wheel that had an issue with an appliance and then the appliance warranty service Mike stepped in and the problem was solved Kudos to Mike and Forest River

 

[ProfChuck]

I had the same experience with FR and their crew when we first got our TT. All issues were either addressed by the dealer Lloyd Bridges, or were authorized quickly by FR and take care of. FR people answered the phone and were very helpful. Although we tend to keep our TT's for a very long time (last one for 23 seasons), when it comes time to purchase another one Forest River will be the first brand and Lloyd Bridges Traveland will be the first dealer we look at.

 

[SEAYALL]

I have not posted here in some time now but my recent dealing with Forest River deserves this to be acknowledged. My 2013 Wildcat 5th wheel had developed some what appeared to be warping issues on the outside wall. I find out it is delamination taking place on the main slide as well as the main wall of the camper body. I realize my unit is outside the warranty period but get in touch with the service rep for my Wildcat unit Mike Hail. He requests pictures and gets back to me saying he has authorization to repair the unit. They send a RV transport company to my driveway on Long Island to pickup and transport it back to the Indiana repair facility. While it was there I had expressed some other minor concerns the fiberglass cap had oxidized badly,some trim work on the interior had come loose, outside speakers were blown. Fast forward a month later the RV transport guy is calling me with my camper and is in route to bring it home. Its returned safely and They addressed and corrected each and every single concern. Brand new cap on her, walls all replaced,speakers brand new set installed trim work all repaired. I am blown away at the "good will" work as Mike called it (it cant be called warrenty work) they performed. This unit looks awesome again and if I were to sell or trade her in down the road I no longer look at the decrease in value I thought I was facing. So for all the bad stories out there here is a good one. Score one for the consumer here this is my 2nd Forest River camper and I will be remaining loyal and at some point will indeed own a 3rd after this experience. I did not spend one single cent in this entire process.

Thank you for sharing , I also have had great experiences with FR

 

[foretm]

Thanks for sharing.... So often the only stories like this we get to hear are the negative ones. Its good to have some like this to show the balance.

 

[Rick_Geneseo]

Buying Local

I'm glad to hear the good news experiences with FR. Too often they only get the bad news and not the good. I hope that employees that do go out of their way to help a customer get recognized be the company. Their "goodwill repairs" will make the company money in the long run via return customers and word of mouth sales.

 

[rlocicero]

I had a similar experience with my 2010 Flagstaff several years ago. My floor delaminated. They replaced the floor and carpeting. They also fixed a few other issues that I never mentioned. Kudos to FR.

 

[Tapex]

Thanks for sharing this post! I'm newbie to this lifestyle but really do enjoy the forum from information shared like this! Once again Thank You for sharing!