Furrion Thermostat

[ChaCha-FRF]

Furrion thermostat keeps turning off!
We have a Case Number but no help from Techs at Forest River, Furrion or Lippitor The Manufacturer!
They say it’s not the thermostat but we ran new wires direct and it still turned itself off…so calling them again or maybe we need to try a replacement thermostat?
Please advise

 

[Odyknuck]

Clarify "turns itself off" as most digital stats will go blank after a timeout however still function fine. Once you tap it again it should come alive and display temp and settings.

 

[TitanMike]

Clarify "turns itself off" as most digital stats will go blank after a timeout however still function fine. Once you tap it again it should come alive and display temp and settings.

On my thermostat ( not a Furrion) it does this when in "Night Mode)

Check manual for Furrion and see if they have a Day mode.

 

[ChaCha-FRF]

It turns completely off and will not heat or cool and I have to hit the power button to turn it back on

 

[ChaCha-FRF]

I will look this up. Thank you for taking time to help

 

[cleigh]

It turns completely off and will not heat or cool and I have to hit the power button to turn it back on

Did you find a solution to this issue? I'm having the same problem. I've seen this issue mentioned elsewhere online, but have yet to see a fix aside from replacing it with a $250 thermostat.

 

[ChaCha-FRF]

We have contacted forest River, Furrion , their manufacturer and Bama rv and no one has an answer or will help past creating a case number and passing the buck.
So we ourselves are going to replace the thermostat from a model number FACW12APZA multizone thermostat to a FACW10ESSA-BL single zone because our controller is a FACC10ESSA-BL single zone controller and see if this works.
If it doesn’t work then we will replace the controller. I’m sorry, I wish we had better news

 

[cleigh]

We have contacted forest River, Furrion , their manufacturer and Bama rv and no one has an answer or will help past creating a case number and passing the buck.
So we ourselves are going to replace the thermostat from a model number FACW12APZA multizone thermostat to a FACW10ESSA-BL single zone because our controller is a FACC10ESSA-BL single zone controller and see if this works.
If it doesn’t work then we will replace the controller. I’m sorry, I wish we had better news

I tried another camping weekend, and had the same problem with the thermostat turning off multiple times overnight. I just checked and I have the same FACW12APZA that you do. Have you had a chance to try the FACC10ESSA-BL, and did that fix it?

Thanks!

 

[PatrickVerner]

Mine is doing the same thing. The heat shuts off randomly and just pressing the power button allows the furnace to start again. This is the first time we have used it. Had to keep getting up in the night to turn it back on.

Any solution for this?

 

[cleigh]

Mine is doing the same thing. The heat shuts off randomly and just pressing the power button allows the furnace to start again. This is the first time we have used it. Had to keep getting up in the night to turn it back on.

Any solution for this?

So I replaced the thermostat with the single-zone version:
https://www.amazon.com/gp/product/B0C9JXHQP8

Be aware that it is significantly smaller, and I had to drill a little channel in the side of the cabinet to get the wiring down further to where this one sits.

That said - it's been working great ever since. No E3 in sight. We camped for a week in North Carolina a couple weeks ago and used AC, fan, AND heat and it did exactly what I wanted at all times.

This is a nice simple non-bluetooth single zone thermostat, and seems to do the trick!

 

[PatrickVerner]

For whatever reason Amazon shipped this thing in less than 24 hours. This would never happen if I actually needed it.

The heat ran for 6 hours without shutting off. I guess that that. Thanks for the help!

 

[Sarah.Rena]

So I replaced the thermostat with the single-zone version:
https://www.amazon.com/gp/product/B0C9JXHQP8

Be aware that it is significantly smaller, and I had to drill a little channel in the side of the cabinet to get the wiring down further to where this one sits.

That said - it's been working great ever since. No E3 in sight. We camped for a week in North Carolina a couple weeks ago and used AC, fan, AND heat and it did exactly what I wanted at all times.

This is a nice simple non-bluetooth single zone thermostat, and seems to do the trick!

Is the wiring exactly the same? I see you mentioned the unit is physically smaller but I didn’t know if you relocated it somewhere else and that’s why you had to change the wiring if I just kept it in the exact same place is it easy to swap out?

 

[PatrickVerner]

It's wired exactly the same. It's going to take 5 minutes to swap them.

 

[emd61588]

I have a 2023 Grey Wolf 26DBH. I'm having this same issue with the Furrion Smart Thermostat. I've asked the dealer to replace the Thermostat under Warranty but they will not. They say they can't find a problem with it... I'd love for them to sleep in it over night, they'll find the problem, it happens everytime I use it!!! Anyway, I turn my Thermostat on around 8 or 9pm while camping and it'll turn itself off between Midnight and 1 am. I'd really like to get a full night's sleep without having to wake up to turn the Thermostat back on... I'm going to replace the Thermostat myself if the dealer won't fix it.

 

[Theb2b]

My suggestion, everyone who is having a problem with this jewel needs to call Furrion and open a case then come back and post the case number. The more cases opened across multi-manufacture's harder it will be for Furrion to blame the RV manufacture. As each case is opened user can submit a list of open cases.

 

[emd61588]

Case #5635606 regarding Furrion Smart Thermostat

Already done. We need to be sure this problem is only being discussed in one place, though. Maybe share this thread on Facebook groups.

 

[emd61588]

I received an email back from Furrion about this issue... here's what they said:

If you have thermostat model FACW12APZA, you will need to pair the thermostat to a Bluetooth device one time to complete a system check. This will ensure it no longer runs in a Demo mode, which sounds like the issue you are currently experiencing. I am attaching instructions to show how to properly pair the thermostat to a Bluetooth device.
???????

I think I had a problem connecting to the Bluetooth the last time I tried.

 

[jimmoore13]

It's a long thread, so I confess that I didn't read every comment.

Many digital thermostats require a battery in the thermostat. Have you checked, and if there is a battery, have you replaced it? The battery typically sustains the thermostat's memory and powers the switch.

Thermostats are essentially interchangable. I replaced the old mechanical thermostat in my rig with this Honeywell. Two wires (for heat) and possibly 2 wires to control the AC (not usually there) and two screws to mount the thermostat. Someone already said it's a 5 minute job.

The act of turning the thermostat off then on will reset the safety interlocks in the furnace and allow it to run again until something in the furnace control board is not happy and shuts things down. It's possible that a thermocouple or similar in the control board is shutting things down.

Also, a dirty sail switch MIGHT be causing this. Normally, if the sail switch closes (turns on), there won't be problems keeping the furnace running. But it is at least possible that the sail switch is barely making contact, and after running a few minutes, the sail switch opens (turns offf) and the furnace shuts down. Not likely, but worth mentioning.

For $22, I'd throw a new thermostat at it and see what happens. If that doesn't fix it, then it's time to get serious and investigate what's going on with the control board and/or the sail switch. You won't regret having a nice, new digital thermostat from a manufacturer that specializes in these things.