I am, and will continue to spend as much time as possible on here, tracking down answers, offering up advice.
But I am only one man. While I am often on here during business hours, this is not our company forum and this is not an official communication path for Dynamax. I am mainly here on my personal time, after hours, as a Dynamax fan, someone with knowledge to offer and an RVer. Someone just like you.
Official communication should go through official channels.
1. First point of contact should be your selling dealer. They are the ones that know you (or should know you) personally. They have staff that should be able to assist you in most cases.
2. As we say on the "welcome letter". If you have issues with your dealer, have a potential safety issue, or service is taking longer than it should, you can reach out to the Dynamax service rep that covers your area. That info is available on our web site. Those guys are trained to document the calls and date and record them in the VIN notes, so that no matter who you talk to, they understand the history of the vehicle.
3. Supplier Tech Support: I have had customers that run into a problem and demand we expedite their appointment, are upset because they are having an issue. I ask if they have called the mfg of the appliance in question and they're like "No I bought this from Dynamax" (technically you bought it from the dealer...but I understand the thinking). They feel as if we are pawning them off. We aren't. The supplier staff is our staff by association. We pick suppliers based on their product, in addition to their product support. In many of those cases, a quick phone call takes care of the problem and saves a trip to the dealer. Truma is a perfect example.
My primary job, is to run this division and put the proper people in place to design, sell, and service a quality product that is in turn profitable. I have people that I employ that their sole job is warranty service or parts. I am on here as a courtesy. There may be a time when I assign someone to monitor this site...but for now I like to keep my finger on the pulse so I can better instruct and educate those people that I place in other positions.
I know several of the people on here I have asked to reach out to another contact...and in most cases, that person happily does, and gets their problem solved. I am not trying to "pass the buck" I am simply trying to put you in touch with the person or path that can best follow up and see your issue through to completion. Consider me the Triage nurse. Simple things I will handle and get you on your way. More involved...I'll try and stop the bleeding and send you to the next stop.
But I am only one man. While I am often on here during business hours, this is not our company forum and this is not an official communication path for Dynamax. I am mainly here on my personal time, after hours, as a Dynamax fan, someone with knowledge to offer and an RVer. Someone just like you.
Official communication should go through official channels.
1. First point of contact should be your selling dealer. They are the ones that know you (or should know you) personally. They have staff that should be able to assist you in most cases.
2. As we say on the "welcome letter". If you have issues with your dealer, have a potential safety issue, or service is taking longer than it should, you can reach out to the Dynamax service rep that covers your area. That info is available on our web site. Those guys are trained to document the calls and date and record them in the VIN notes, so that no matter who you talk to, they understand the history of the vehicle.
3. Supplier Tech Support: I have had customers that run into a problem and demand we expedite their appointment, are upset because they are having an issue. I ask if they have called the mfg of the appliance in question and they're like "No I bought this from Dynamax" (technically you bought it from the dealer...but I understand the thinking). They feel as if we are pawning them off. We aren't. The supplier staff is our staff by association. We pick suppliers based on their product, in addition to their product support. In many of those cases, a quick phone call takes care of the problem and saves a trip to the dealer. Truma is a perfect example.
My primary job, is to run this division and put the proper people in place to design, sell, and service a quality product that is in turn profitable. I have people that I employ that their sole job is warranty service or parts. I am on here as a courtesy. There may be a time when I assign someone to monitor this site...but for now I like to keep my finger on the pulse so I can better instruct and educate those people that I place in other positions.
I know several of the people on here I have asked to reach out to another contact...and in most cases, that person happily does, and gets their problem solved. I am not trying to "pass the buck" I am simply trying to put you in touch with the person or path that can best follow up and see your issue through to completion. Consider me the Triage nurse. Simple things I will handle and get you on your way. More involved...I'll try and stop the bleeding and send you to the next stop.
