GolfingDave
Senior Member
- Joined
- Jul 31, 2022
- Posts
- 2,019
I posted an earlier positive for them but want to put this one out there too. Taking care of a customer after the sale and no profit potential for them.
Matthew went to bat for me when a Lippert slide awning failed shortly after warranty due to a manufacturing defect. Initially tried Rockwood and when that avenue failed he contacted Lippert and worked with them to get me the parts needed so I could do the repair.
Great after the sale service in my opinion. I know it took some time for him to do this as Lippert asked for more pictures several times and he was the go between.
Have to thank Lippert also for making good on their product.
Matthew went to bat for me when a Lippert slide awning failed shortly after warranty due to a manufacturing defect. Initially tried Rockwood and when that avenue failed he contacted Lippert and worked with them to get me the parts needed so I could do the repair.
Great after the sale service in my opinion. I know it took some time for him to do this as Lippert asked for more pictures several times and he was the go between.
Have to thank Lippert also for making good on their product.