Whiskeydiesel
Member
- Joined
- Dec 5, 2022
- Messages
- 13
We purchased out 2022 Sabre Fifth Wheel almost a year ago. I've waited to comment on here just to see what my experience would be with them. For starters, they pushed real hard on their extended warranty along with me financing with them so they could make some money through their vendor; even if it was for only six months. Ah no, here's the check.
During my orientation, I was rushed and often they couldn't answer my questions. OK, fine, I'll figure it out. My main issue is with their service department. I've had an issue with the back-up camera since day one. They replaced it and said it worked. Before picking it up I told the advisor I wanted a tech to come out and show me it worked before I left. I sat around for a half hour with no response and got sick of waiting so I left. Called the advisor on my way home and he said sorry we had other things going on. Then he proceeds to tell me it's my truck and that I needed an adapter. Fine. Send it to me. A week goes by and nothing. I called and talked with the service manager and he explained it was my truck. Again, send me one. He says he'll have to talk with his advisor and see if they can get it out to me. He promises, again, that someone will call me to discuss and get this straightened out. To date, I have heard nothing. I've ordered the part myself and will try it out this weekend. Their communication is horrible and service is lacking in many areas. Because of this, they lost any future business. I don't understand how difficult it is to pick up the phone and give a quick update or tell me what they plan on doing. But to not follow through with anything after you told me you would??? I'm done. I'll either do it myself or take my camper and money elsewhere.
During my orientation, I was rushed and often they couldn't answer my questions. OK, fine, I'll figure it out. My main issue is with their service department. I've had an issue with the back-up camera since day one. They replaced it and said it worked. Before picking it up I told the advisor I wanted a tech to come out and show me it worked before I left. I sat around for a half hour with no response and got sick of waiting so I left. Called the advisor on my way home and he said sorry we had other things going on. Then he proceeds to tell me it's my truck and that I needed an adapter. Fine. Send it to me. A week goes by and nothing. I called and talked with the service manager and he explained it was my truck. Again, send me one. He says he'll have to talk with his advisor and see if they can get it out to me. He promises, again, that someone will call me to discuss and get this straightened out. To date, I have heard nothing. I've ordered the part myself and will try it out this weekend. Their communication is horrible and service is lacking in many areas. Because of this, they lost any future business. I don't understand how difficult it is to pick up the phone and give a quick update or tell me what they plan on doing. But to not follow through with anything after you told me you would??? I'm done. I'll either do it myself or take my camper and money elsewhere.
