We purchase a new Forest River 2024 Ozark 1680BSKX. The issue we are having with the Murphy bed is Forest River decided to remove the fold-down mattress support like the one-in the 2023 model. The mattress does not lay flat when trying to get out and the mattress falls to the floor. Our first thought was ours was left out somehow when it was built. The dealer was unsure and we were told to contact Forest River which we did without help. We're told to send photos I asked how you do that when you and the mattress fall to the floor. I wanted to see if anyone else has had the same issue and ideas on how to fix it.