I'd like to share an amazing purchase and service experience with Ram Motors RV & Truck, 8100 Jacs Ln, Albuquerque, NM 87113. Their phone is (505) 892-3600. From the first contact to get a quote and throughout the entire purchase process and PDI they were exceptional. We purchased our new 2024 Dynamax Isata 3 24FWSFXM Freedom Edition from them. They gave us the best price by far of any dealer we contacted within a two days drive of our home. I dealt with Mike Mcculley, he did an excellent job negotiating in good faith and getting me the answers I needed. As we waited for the rig to be built Mike would check in occasionally to keep us updated. The day the coach arrived on their lot Mike sent us a pic and started arrangements for our walk through. I had explained to Mike that we would do an extensive PDI/walkthrough that would take several hours (this isn't our first rodeo!). He assured me that would be no problem and that they would have techs available to deal with any issues. Unfortunately the next day Mike ended up in the hospital for several days. I ended up speaking with one of the three owners, Walter and he managed the hand-off from Mike to Uriah Holland who coordinated the rest of the process with us.
We showed up right on time at the dealership and met the friendliest bunch of folks you can imagine. I was chatting with someone by the name of Tony while I waited for Uriah to get us going. Turns out Tony was the second owner that we'd deal with, what a great guy.
We got to work on our PDI with JD (Jayden) who assured me that if he didn't know the answer he would get someone who did and if no one at the dealership knew they'd get Dynamax on the line. I heard things like this from other dealers before and had been disappointed. Guess what, as we went through our extensive 8 hour PDI (we're very thorough in this process) JD was on top of EVERYTHING. If there was something that needed to be resolved he got the right tech on it immediately. There was no argument, no trying to justify things, nope just hard work to get everything resolved. That's when we met Jose, the magic man for everything technical. Wow, what an exceptional tech and a great guy to deal with. He was able to resolve everything and was very good at explaining how things worked. When we hit a road block with our heat pump Jose got the right contact on the phone at Dynamax (just like they promised) and then the right person at Firefly to resolve the issues. Again, never an argument, never a hesitation to get it fixed right or try to brush us off. Several times Walter, remember him, an owner, got involved to help coordinate things. Walter manages the service department and is a hands on and is an excellent leader of his team. I can't believe an owner was actually getting involved and even running to the local auto parts store to pick up something so his guys could keep working!!
After the PDI was complete we settled up with Uriah. Uriah wasn't aware of a discussion Mike and I had had about one charge on the invoice. After we discussed it he called Chris, the third owner, who manages the sales team and they agreed to honor what Mike had promised. No fight, no pissing match, just honest discussion and trying to understand what happened.
We drove off that evening to our campground nearby to try everything out over the weekend. I had an agreement that we would return on Monday if there were any issues we found. The team had agreed to have a tech ready if we needed anything. We did find a couple issues so back to the dealer we went Monday morning. As promised Jose was ready and worked diligently and got the issues resolved. Again, no complaining, no arguing, just a team happy to get things resolved so that we were completely satisfied.
I would HIGHLY recommended Ram Motors RV and Truck. It owned by three great guys who know how to take care of their customers. Their team follows this model and works hard to make your experience with them exceptional!! And no - this is not a paid advertisement! There are so many terrible dealers out there who are trying to rip folks off with bogus fees and not resolving issues appropriately that I really wanted to give a shout out to a great dealer.