It is confusing because they first said they only had 12v power when the fuse was removed. Then said the fuse burned out over and over but found a bad connection at the battery that was repaired.
Again, this is an odd ball converter in the way the fuses protect the converter from the battery. On a typical converter, there are TWO reverse protection fuses. This seems to only have one and then a second named "12v main " which like Titan Mike, I believe to somehow be protecting the power distribution fuse block back to the battery.
This particular converter has some special wiring concept that is mentioned in the Jayco forum link I referenced and I don't believe we all have the whole story about what's going